Re: Missing withdrawals on Clients account - [#1055076]

--Apple-Mail-6906E813-8BCC-4221-8FBB-7FA07485D9ED Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Please note that this situation is a dramat= ic change from before mid January. &nbsp;Everything worked like clockwork be= fore. Cheryl= &nbsp; On Mar 4, 2025, a= t 7:07=E2=80=AFAM, Lito Delapena &lt;lito.delapena@thekey.com&gt; wrote: = =EF=BB=BF Morning Tim, I am seeing payments being processe= d weekly via autopay for client Robert Birch, I will connect with our Paymen= ts manager to check our deposit accounts as the issue seems to be with when t= he payments are taken from the account&nbsp;and settle into ours. I'll circl= e back with&nbsp;the group once we have resolution. Thank you, Lito Delapena Customer Contact and Coll= ections Manager | TheKey Mobile: 619-722-8561 On Mon, M= ar 3, 2025 at 4:39=E2=80=AFPM Timothy Thomas &lt; tt@thekey.com &gt; wrote: Lito, could you please look into this? On Mon, Mar 3, 2025 at 7:33=E2=80=AFPM Cathy Gerth &lt; cgerth@thekey.com &gt; wrote: Hello Can we please find out what is happening again wi= th this account. Also this is the 3rd email sent since last week,&nbsp; Cathy Gert= h Client Success Manager&nbsp; Di= rect: 778-403-6148 Office: &nbsp;778-279-3634= <font f