--00000000000023870905dfeab3b9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I've added Carolyn and Samantha to the On-Call group, but which of the other groups should they be added to? Please note, there is no main hunt group. TheKey/HCA is moving all 8x8 migrations to utilize an auto-attendant, so callers are given these choices: New Clients, Existing Clients, CareGivers, and All Other Calls. On Thu, May 26, 2022 at 10:00 AM Timothy Thomas wrote: > Hi Keith, > > Yes the new users should be added to the main hunt group and oncall. > > Thanks > Tim > > On Tue, May 24, 2022 at 1:08 PM Keith Moore wrote: > >> Hello all, >> >> >> I've got the two additional users created, should they be added to any o= f >> the call flow options (New Clients, Existing Clients, CareGivers, All Ot= her >> Calls or On-Call)? >> >> The next step would be to send invites out to all the users so they can >> login to 8x8 and get familiar with the apps. >> Once the invites are sent out and everyone is able to log into 8x8, it's >> a matter of testing the call flow to make sure all the users are ringing= . >> (514-418-6325 is setup as a temporary number to test call flow and to >> forward to) >> Once that's confirmed as correct, we would set up a forward from your ol= d >> provider to 8x8 (at that point your users would be answering live calls = on >> 8x8) and then we can submit for the port which can take between one and >> three weeks depending on complexity. >> >> On Tue, May 24, 2022 at 12:57 PM John Hawkins >> wrote: >> >>> I'm adding our telecom admin Keith to answer that. >>> >>> On Tue, May 24, 2022 at 9:52 AM Keith Pattison >> keith.pattison@thekey.com> wrote: >>> >>>> John, can you give us an update on when the 8x8 system will be migrate= d >>>> for Montreal? >>>> >>>> On Tue, May 24, 2022 at 9:49 AM Keith Pattison >>> keith.pattison@thekey.com> wrote: >>>> >>>>> Gabe, do you have information of when the 8x8 system for Montreal wil= l >>>>> be implemented? >>>>> >>>>> On Tue, May 24, 2022 at 8:17 AM Timothy Thomas wrote: >>>>> >>>>>> Hi Keith, >>>>>> >>>>>> Can you provide an updated timeline for migration. Thanks >>>>>> >>>>>> On Mon, May 16, 2022 at 11:47 AM Timothy Thomas >>>>>> wrote: >>>>>> >>>>>>> We've never touched the 8x8 system in Montreal. I believe these wer= e >>>>>>> ported out of Rogers Unison if that's what you're asking. >>>>>>> >>>>>>> On Mon, May 16, 2022 at 11:37 AM Keith Pattison >>>>>> keith.pattison@thekey.com> wrote: >>>>>>> >>>>>>>> Joey, in the past, do you know who set this individuals up in the = 8 >>>>>>>> x 8 system? >>>>>>>> >>>>>>>> On Mon, May 16, 2022 at 8:31 AM Joey Taylor >>>>>>> joey.taylor@homecareassistance.com> wrote: >>>>>>>> >>>>>>>>> Good Morning Keith, >>>>>>>>> >>>>>>>>> A few users need to be added! >>>>>>>>> 1. Samantha Suarez: samantha.suarez@homecareassistance.com >>>>>>>>> 2. Carolyn Daoust: carolyn.daoust@homecareassistance.com >>>>>>>>> >>>>>>>>> Thank you, >>>>>>>>>