GREAT FEEDBACK!

Hi Team,
Would like to share the great feedback we just received from Carol Stone
regarding Malin's exceptional service. Thanks Malin for going above and
beyond! The referral source is very happy too!
Claudia

Claudia Cook, MSW
Home Care Liaison
Cell/text: 224-783-0179
Office: 847-853-7777
Email: Claudia.Cook@TheKey.com
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>


---------- Forwarded message ---------
From: Margo Marasa <margo@northshorern.com>
Date: Mon, Nov 4, 2024 at 1:49 PM
Subject: FW: Referral from Baili Roy
To: claudia.cook@thekey.com <claudia.cook@thekey.com>




Claudia:
I thought I would pass along this positive feedback! So glad this went
well!!

[image: photo]

[image: photo]

*Margo L. Marasa, MPH, BSN *

*Board Certified Patient Advocate *
*Partner, NShore Patient Advocates *

[image: icon]  773 732 0762 <7737320762>

[image: icon]  847 680 0934

[image: icon]  www.northshorern.com

[image: icon]  margo@northshorern.com

[image: facebook] <https://www.facebook.com/nspachicago/>

[image: linkedin]
<https://www.linkedin.com/company/north-shore-patient-advocates>

[image: instagram] <https://www.instagram.com/teridreher/>

IMPORTANT: The contents of this email and any attachments are confidential.
They are intended for the named recipient(s) only. If you have received
this email by mistake, please notify the sender immediately and do not
disclose the contents to anyone or make copies thereof.



[image: __tpx__]



*From: *Carol Stone <cstone@stonehill1.com>
*Date: *Thursday, October 31, 2024 at 11:12 AM
*To: *Margo Marasa <margo@northshorern.com>
*Subject: *Re: Referral from Baili Roy

Hi Margo,



I want you to know how invaluable The Key was in assisting me with my
journey to Massachutts.



The initial contact was with Malin Maleegrai, and upon hearing about my
need for travel assistance and moral support, she decided she would be the
most suitable candidate. As a licensed social worker and frequent traveler,
I agreed.  A week later, I called her and she made herself available. It
was a difficult excursion- I was in a lot of pain at the time- but she
assisted on every level for two days. The same was the case two weeks later
when I came back to chicago.



Malin is someone to look out for- an asset to any agency.



Thank you again for the referral!

Carol



Carol Stone

cstone@stonehill1.com









On Sep 15, 2024, at 7:53 PM, Margo Marasa <margo@northshorern.com> wrote:



Hi Carol,



It was a pleasure to speak with you this weekend.  To recap our
conversation, my company works with clients to help advocate and coordinate
all aspects of their healthcare.  Below, I have listed companies that we
work with.  I am aware that working with companies and identifying your
potential caregiver can be an overwhelming task.  We also offer the ability
to interview potential caregivers to identify candidates that would meet
your needs.  If that is something you are interested in, I am happy to
discuss this with you further.  I encourage you to check out our website
which provides more details on the services we provide.  As we discussed,
based on what you described you needed, I would recommend a caregiver
versus a nurse.  The Key and Accurate Private Care only staff caregivers.
Freedom employs caregivers and nurses.



Please call me with any questions.



The Key, Claudia Cook 224-783-0179  https://thekey.com/



Accurate Private Care, Stella Melman, 847-414-6300
https://accurateprivate.com/



Freedom Home Care, Jenanne Rock, 847-602-3599
https://www.freedomhomecare.net/



Regards,

<image001.png>

<image002.png>

*Margo L. Marasa, MPH, BSN *

*Board Certified Patient Advocate *
*Partner, NShore Patient Advocates *

<image003.png>

  773 732 0762 <7737320762>

<image004.png>

  847 680 0934

<image005.png>

  www.northshorern.com

<image006.png>

  margo@northshorern.com

<https://www.facebook.com/nspachicago/>

<image007.png> <https://www.facebook.com/nspachicago/>



<https://www.linkedin.com/company/north-shore-patient-advocates>

<image008.png>
<https://www.linkedin.com/company/north-shore-patient-advocates>



<https://www.instagram.com/teridreher/>

<image009.png> <https://www.instagram.com/teridreher/>



IMPORTANT: The contents of this email and any attachments are confidential.
They are intended for the named recipient(s) only. If you have received
this email by mistake, please notify the sender immediately and do not
disclose the contents to anyone or make copies thereof.



<image010.png>



*From: *Carol Stone <cstone@stonehill1.com>
*Date: *Friday, September 13, 2024 at 11:46 AM
*To: *Margo Marasa <margo@northshorern.com>
*Subject: *Referral from Baili Roy

Hi Margo,
I understand you work with clients who need assistance traveling. Can you
send me information or call me?
I have long Covid and also some pretty bad back pain. I may need to travel
to Massachusetts in the next couple weeks and would like someone to travel
with.

Carol
 312-320-9524

Carol Stone
cstone@stonehill1.com