--000000000000bd2d3905edc1d7c2 Content-Type: text/plain; charset="UTF-8" Hi Keri, Thank you so much. We know a lot about this situation. We sadly only had the client for a few days as both staff we assigned were not accepted by the client. They wanted Asian specifically which was the main issue as we didn't immediately have that. We were able to assign a Filipina caregiver by the 4th or 5th day but they said they weren't willing to move forward. I'm so sorry we were not able to retain this client but we have left things open for communication and have offered a shift for free with Elizabeth if and when they would allow us to get it right for them. Hope this helps, Cheryl On Fri., Nov. 18, 2022, 12:58 p.m. Keri Thrush, wrote: > Hi, Cheryl. > > Happy Friday! Passing off the detractor below in order for you to initiate > next steps with planning and contacting the POC directly. > > Have a great day/weekend! > > Thank you, > > On Fri, Nov 18, 2022 at 7:33 AM Medallia wrote: > >> Client Name: Galk Eng-Heng >> >> CC ID: 1000000000043144 >> >> Primary Contact: Grace Hershman >> >> PC Contact Info: gharshw@gmail.com / +4168765376 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Toronto >> >> Tenure: Less Than 4 Weeks >> >> Actual Customer Segment: Bee >> >> Stated Customer Segment: Elephant >> >> Survey: End of Service Survey 1 >> >> Main Score: 5 >> >> Comments: Personal support worker was not able to do her duties using >> correct safe techniques. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=165003 >> > --000000000000bd2d3905edc1d7c2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, Tha= nk you so much. We know a lot about this situation. We sadly only had the c= lient for a few days as both staff we assigned were not accepted by the cli= ent. They wanted Asian specifically which was the main issue as we didn'= ;t immediately have that. We were able to assign a Filipina caregiver by th= e 4th or 5th day but they said they weren't willing to move forward.=C2= =A0 I'm so sorry we = were not able to retain this client but we have left things open for commun= ication and have offered a shift for free with Elizabeth if and when they w= ould allow us to get it right for them.=C2=A0 Hope this helps, Cheryl On Fri., Nov. 18, 2022, 12:58 p.m. Keri Thrush, = < kthrush@thekey.com > wrote:= Hi, Cheryl. Happy Friday! Passing off the detractor below in order for yo= u to initiate next steps with planning and contacting the POC directly.=C2= =A0 Have a great day/weekend! = Thank you, On Fri, Nov 18, 2022 at 7:33 AM Medallia < n= oreply@app.medallia.com > wrote: Client Name: Galk Eng-Heng CC ID: 100000000= 0043144 Primary Contact: Grace Hershman PC Contact Info: gharsh= w@gmail.com / +4168765376 Survey Delivery: Email Division: Canada Business Unit: Toronto Tenure: Less Than