----==_mimepart_651c642c57681_2472b03d59bc84c108852 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for the approval. Hi Chuck, Please let me k= now when this is completed so I can let Hector McFadyen know. Thank you. = = = On Tue, 3 Oct at 2:15 PM , Timothy Thomas wrote: This is approved.=C2=A0 = = = = = On Tue, Oct 3, 2023 at 1:12=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Chuck, = = Please process a refund for $3,035.67 Canadian Dollar to the client's ch= ecking account ending in 3160 through their PAD on file in our system. = = Also, just so we're all clear moving forward, the correct process for re= fund requests for Calgary clients have to go directly to you with Tim on = copy for approval and Vashon and Lisa on copy for visibility. Please conf= irm that this is the correct process. = = Thank you. = = = = = = = On Tue, 3 Oct at 12:22 PM , CharlesTerlesky wrote: = Hi All, = = To confirm - I do not have access to Net Suite=C2=A0so I have no visibil= ity on the screenshots. No one emailed me to etransfer the client funds. = Marc, in this email string, you said, "We have gone ahead and issued a re= fund for this amount on 9/20". (but I was not told) = = If you want me to refund the client through E-transfer,=C2=A0an email mu= st be sent to Tim Thomas and me for approval. This is because the refund = will appear on our P&L and must be allocated=C2=A0to the correct=C2=A0acc= ount. This can be done on the same day, and I can happily do it upon=C2=A0= request. Just to let you know, Calgary can't do refunds through PAD, so w= e must do an E-transfer. = = Let's get this sorted out today - Please email me and Tim the exact amou= nt you wish to have E-transfered. = = Thanks, = Chuck = = = = = = = = On Tue, Oct 3, 2023 at 7:36=E2=80=AFAM Marc Atkinson wrote: = = = = Good Morning Team, = = Just a heads up here. I reached out to Hector McFadyen late yesterday to= see if he received the refund yet, and he responded by saying he has not= . Please see below. If we can obtain some sort of update on this today, t= hat would be appreciated. = = Thanks! = = = = = = = = = = = -- = Chuck Terlesky B.A., CCPE = General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_651c642c57681_2472b03d59bc84c108852 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for the approval. Hi Chuck, Please let me know when this is completed so I can let H= ector McFadyen know. Thank you. On Tue, 3 Oct at 2:15 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: This is approved.=C2=A0 On Tue, Oct 3, 2023 at 1:12=E2=80=AFPM Marc Atkinson < billing@thekey.com > = wrote: Hi Chu