--000000000000ea0ac20627362e56 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, I recall this request -- best option is to create a tag that we can use as a tool to block surveys similar to French speaking tag. Including @Audra Williams on email trail to determine which tag to use and/or if a tag can be created. On Mon, Nov 18, 2024 at 1:23=E2=80=AFPM Timothy Thomas wrot= e: > +Aileen Ruffin Can we remove this client from the > Medallia surveys? They give us a 0 every time and no longer want to recei= ve > it. > > Thanks! > > On Mon, Nov 18, 2024 at 1:31=E2=80=AFPM Sharon Speirs wrote: > >> Morning Tim >> I think we may need your help making sure this client no longer gets >> Surveys- He said this before and now they got another one and clearly he= is >> annoyed. This client has never wanted much contact from us unless there = is >> an issue - Cathy is following up again today. We have taken off his emai= l >> from the profile etc but they seem to still find a way to send it which = I >> do not understand as they get these surveys as well. If there is someone= I >> can email to ensure he is off the list I would really appreciate it so y= ou >> do not have to get involved. >> Sharon >> >> >> Reason for Client NPS Score >> Because of this stupid survey. My Mother's assistant, Carmen Carlos is >> ABSOLUTELY wonderful, and the only reason why we still continue on with >> Home Care Assistance. >> When the company was a local West Vancouver run company, all was good. A= s >> soon as it was purchased by an American company with a head office in >> Toronto, all we became was a source of funds, and all personal touch was >> lost. Some bot is badgering me with constant survey requests; if there w= as >> local management who cared, they would ask me personally, not get a >> computer to do it. >> I have asked to be surveyed about Carmen once a year; if things need >> attention, I will contact you. I refuse to answer to an American, in >> Florida no... >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> --000000000000ea0ac20627362e56 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, I reca= ll this request -- best option is to create a tag that we can use as a tool= to block surveys similar to French speaking tag. Including=C2=A0 @Audra Williams =C2=A0on email trail to determine whi= ch tag to use and/or if a tag can be created. On Mon, Nov 18, 2024 at = 1:23=E2=80=AFPM Timothy Thomas < tt@thek= ey.com > wrote: += Aileen Ruffin =C2=A0Can we remove this client from the Medallia surveys?= They give us a 0 every time and no longer want to receive it.=C2=A0 Thanks! On Mon, Nov 18, 2024 at 1:31=E2=80=AFPM Sharon Sp= eirs < sspeirs@th= ekey.com > wrote: Morning Tim I think we may need your help making sure this client = no longer gets Surve