--00000000000086f89d062619e384 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi yes, I went through the process below and updated my password but it's still not working and saying my account is inactive... At Home Care Assistance of Montreal we are dedicated to providing the very best care for our Clients. We also want to empower you as the Admin to deliver that excellent care. This invitation grants you access to a Admin Portal where you may view your schedules, read client assessments, and access driving directions. If you have any questions, please call our office. Please click the link here to set up your access to the Admin Portal. Your username is your email address. You will be asked to generate a password; please make sure it is secure and private. -- *Nikita Moreau* Gestionnaire des Aides-Soignants / Caregiver Manager nmoreau@TheKey.com 514-907-5065 TheKey.ca [image: TheKey] On Mon, Nov 4, 2024 at 11:42=E2=80=AFAM Camille Jervoso wrote: > Hi Timothy, > > =E2=80=8BThank you for contacting support. > We already have a separate ticket with Nikita. Our other agent is > currently assisting her with her login and already gave her some > troubleshooting steps to resolve this issue. We are still waiting for her > update if these steps were helpful. > > > > Thanks, > =E2=80=8BWellsky Support Team > > > > On Mon, 4 Nov at 12:30 PM , Timothy Thomas wrote: > Hi. > > Nikita Moreau is travelling and without her work computer. She is unable > to log into clearcare from her personal computer. > > Can this be allowed temporarily? > > Thanks. > > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > > 994370:611100 > --00000000000086f89d062619e384 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi yes, I went through the process below and updated my pa= ssword but it's still not working and saying my account is inactive... At Home Care Assistance of Montreal we are dedicated to providing t= he very best care for our Clients. =C2=A0 We also want to empower you as the Admin to deliver tha= t excellent care. =C2=A0 This invitation grants you access to a Admin Portal where you may view y= our schedules, read client assessments, =C2=A0 and access driving directions. If you have any que= stions, please call our office. = =C2=A0 =C2=A0 Please click the link =C2=A0 here =C2=A0 to set up your access to the Admin Portal. Your username is your em= ail address. You will be asked to generate a password; please make sure it = is secure and private. -- = <td style=3D"vertical-align:top;padding:5pt;overflow= :hidden