--0000000000006164d3060bdd730a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim and Brian, Thank you so much for bringing this to my attention, we truly apologize for the delay in response to Harry's emails regarding client Jane DeLeeuw. We found that the Fresh Desk Ticket inquiry has been assigned to Payment application team for review of the missing payment which would explain why the notifications were not coming through Cathy. Would you be okay with me calling Harry directly to provide him updates regarding his inquiry? Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Dec 6, 2023 at 11:19=E2=80=AFAM Timothy Thomas wrot= e: > Hi Lito, > > Could you take a look at the thread below and provide me with an update > ASAP. Client claims that Cathy has stopped responding to him. > > Thanks > Tim > > ---------- Forwarded message --------- > From: Brian Boxall > Date: Wed, Dec 6, 2023 at 1:34=E2=80=AFPM > Subject: Re: My Sincere Condolences > To: Harry De Leeuw , Chuck Terlesky cterlesky@thekey.com> > > > Hi Harry, > > I'm so disappointed in the challenges you have had to work through with > the billing team. > > With that department out of my local office,I have no immediate solution > to provide other than I am going to CC my local leadership to see what we > can come up with. > > I will follow up as soon as I can. > > > > > > On Wed, Dec 6, 2023 at 11:04=E2=80=AFAM Harry De Leeuw > wrote: > >> Brian, >> >> >> >> You will note the date of our last email below as October 27th. It is >> now December 6th and the issue has not been resolved. I have been in >> constant touch with Cathy Saari over this period and initially, she was >> cooperative and answering my emails. In the past two weeks, I have had n= o >> response from Cathy to several emails. I am prepared to push this up the >> chain to Paul Kahn, but would like to avoid that if you can straighten >> things out. If this is not rectified very soon, WRHA may require all >> funding to be returned because I haven=E2=80=99t completed their reporti= ng >> requirements. Please advise if you can expedite matters. >> >> >> >> By way of background, The key has now charged the correct account with >> two of the three invoices and all that is required is to charge the thir= d >> invoice to my account and supply me with a letter that the account is pa= id >> in full. >> >> >> >> Thank you, >> >> Harry >> >> >> >> >> >> *Harry De Leeuw *| Consultant >> BA, FRI, CCIM, CIPS, TRC >> Shindico Realty Inc. >> 200 - 1355 Taylor Avenue, Winnipeg, MB Canada R3M 3Y9 >> Direct: (204) 928-8232 >> Mobile: (204) 981-2424 >> >> *Our firm is part of CORFAC International and Retail Brokers Network* >> >> CONFIDENTIAL: The information contained in this email is confidential an= d >> it is only intended for the use of the individual or entity to whom it i= s >> addressed.