--0000000000008eef600639ac3f8c Content-Type: multipart/alternative; boundary="0000000000008eef600639ac3f8b" --0000000000008eef600639ac3f8b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, She won=E2=80=99t be responding. I told her a member of our leadership team submitted an inquiry and the situation. I didn=E2=80=99t tell her it was y= ou. Best, Cristal On Fri, Jul 11, 2025 at 3:18=E2=80=AFPM Timothy Thomas wrot= e: > Thanks. Still no response to date. This is super frustrating. > > Where are we at with Cheryl's potential replacement Anne Murphy? > > On Fri, Jul 11, 2025 at 1:03=E2=80=AFPM Cristal Munoz = wrote: > >> Hi Tim, >> Absolutely. This is surprising and super disappointing. Chris and I >> connected on this earlier today. I will provide the feedback to Desiree = so >> she understands this is unacceptable. Thanks and so sorry this is the >> experience you had with our team. >> >> Best, >> Cristal >> >> On Fri, Jul 11, 2025 at 9:40=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Cristal, >>> >>> I submitted a webform under a fake email account to see how it would be >>> handled. Desiree was quick to answer initially however I responded aski= ng >>> for pricing. It's been nearly 24 hours without a response. We need to b= e >>> far more responsive than this with webleads if we're to win the busines= s. >>> >>> Please review with Desiree. >>> Thanks >>> Tim >>> >>> ---------- Forwarded message --------- >>> From: Jessie Daniel >>> Date: Thu, Jul 10, 2025 at 8:50=E2=80=AFPM >>> Subject: Fwd: Follow-Up on Your Home Care Inquiry >>> To: tt@thekey.com >>> >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Jessie Daniel >>> Date: Thu, Jul 10, 2025 at 10:19=E2=80=AFAM >>> Subject: Re: Follow-Up on Your Home Care Inquiry >>> To: Desiree A. >>> >>> >>> Hi Desiree, >>> >>> We're looking for a caregiver for a few visits a week for my mom. She >>> lives in North York. We're thinking maybe half days to help with breakf= ast >>> and her day to day needs. >>> >>> What would that cost on a weekly basis? >>> Thanks >>> >>> On Wed, Jul 9, 2025 at 3:12=E2=80=AFPM Desiree A. >>> wrote: >>> >>>> Good afternoon Jessie, >>>> >>>> Thank you for reaching out to us regarding home care services for your >>>> mother. >>>> >>>> Is there a good time to connect over the phone to better understand >>>> your mother's care needs, so I can guide you on how we can support you= and >>>> mom. >>>> >>>> Please feel free to reply to this email or let us know a convenient >>>> time and number to reach you. >>>> >>>> We look forward to hearing from you! >>>> >>>> >>>> >>>> Kind regards, >>>> >>>> >>>> *Desiree Aranjo* >>>> >>>> Regional Intake Manager >>>> >>>> O. 647-370-7374 >>>> >>>> >>>> TheKey.ca >>>> >>>> >>>> [image: TheKey] >>>> >>>> >>>> >> >> -- >> >> Sincerely, >> >> Cristal Munoz >> >> Inside Sales Manager >> >> cmunoz@thekey.com >> >> TheKey.com >> >> Sincerely, Cristal Munoz Inside Sales Manager cmunoz@thekey.co