------=_Part_23326_1149271233.1583038663678 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, The cancellation fee ensures that drivers are fairly compensated for their = time when committing to a trip. However, there are situations where it may = not be applicable, so I=E2=80=99ve completely refunded the cancellation fee= for this trip. The refund will be credited to your original payment method= in 2-3 business days. For more info on our cancellation policy, visit our help page. Thanks, Diana Uber for Business Support For support and resources about using your corporate account, visit our Hel= p Center --------------- Original Message --------------- From: Info MTL [infomtl@homecareassistance.com] Sent: 2/29/2020 8:02 PM To: business-support@uber.com Subject: Fwd: Uber Case# 05507746-Support request for ride c72b587e-6c0f-43= 99-9b71-8386011e6caa [ ref:_00Do0aYry._5001JtxHDR:ref ] Hi. I confirm the thread below. Home Care Assistance. ---------- Forwarded message --------- From: business-support@uber.com Date: Sat, Feb 29, 2020 at 10:56 PM Subject: Uber Case# 05507746-Support request for ride c72b587e-6c0f-4399-9b= 71-8386011e6caa [ ref:_00Do0aYry._5001JtxHDR:ref ] To: tt@homecareassistance.com Hello Tim, Thanks for reaching out. I see that you=E2=80=99re not reaching out to us using the registered work = email address. Please write back using the email registered on the Home Car= e Assistance Montreal business account and we'll be able to assist you. We appreciate your understanding. Thanks, Diana Uber for Business Support For support and resources about using your corporate account, visit our Hel= p Center --------------- Original Message --------------- From: Timothy Thomas [tt@homecareassistance.com] Sent: 2/29/2020 4:22 PM To: business-support@uber.com Subject: Support request for ride c72b587e-6c0f-4399-9b71-8386011e6caa Rider Name: Gertrude Louis Driver Name: Boumediene Trip UUID: c72b587e-6c0f-4399-9b71-8386011e6caa Your name: Support Issue: This driver refused to answer his phone to arrange a pickup = I tried calling him twice and he ignored the call. Then cancelled the ride.= Please refund this fee. Thank you, Tim Thomas ref:_00Do0aYry._5001JtxHDR:ref -- Timothy Thomas Directeur de soins et d=C3=A9veloppement / Director of Client Care & Development Tel: 514.907.5065 | Fax: 514.221.4265 tt@homecareassistance.com | Homecareassistancemontreal.ca ------=_Part_23326_1149271233.1583038663678 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =09 Hi Tim, The cancellation fee ensures that drivers are fairly compensated for their = time when committing to a trip. However, there are situations where it may = not be applicable, so I’ve completely refunded the cancellation fee f= or this trip. The refund will be credited to your original payment method i= n 2-3 business days. For more info on our cancellation policy, visit our help page = . Thanks, Diana Ub