This is a multipart message in MIME format. ------=_NextPart_000_0083_01DA9B9F.DA10F260 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0084_01DA9B9F.DA10F260" ------=_NextPart_001_0084_01DA9B9F.DA10F260 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Tim, I am sorry we dropped the ball on this one. Ill take = this offline and discuss with the team, and add the client to the w/o = list.=20 =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas =20 Sent: Wednesday, May 1, 2024 7:34 AM To: gerard.draetta@thekey.com Cc: eclark@thekey.com; Joey Taylor ; John Janiga = ; Alyson Rohane ; = Laszlo Kovacs ; Katherine Cope = Subject: Re: Montreal Unapplied Payments/Credits/Deposits- Inactive = Client Clean Up =20 Please the attached email from John re:monique jacobs write offs. =20 On Wed, May 1, 2024 at 10:06=E2=80=AFAM > wrote: Elizabeth, =20 I have not written off Monique Jacobs nor any other account for = Montreal. =20 Gerard =20 From: eclark@thekey.com >=20 Sent: Tuesday, April 30, 2024 6:31 PM To: 'Timothy Thomas' > Cc: 'Joey Taylor' >; 'John Janiga' >; 'Alyson Rohane' = >; = gerard.draetta@thekey.com ; 'Laszlo = Kovacs' >; = 'Katherine Cope' > Subject: RE: Montreal Unapplied Payments/Credits/Deposits- Inactive = Client Clean Up Importance: High =20 Thank you, updated list.=20 =20 Recommendation: * John- Where you see a Recommendation of =E2=80=9D Pursue Client = Refund=E2=80=9D please reach out to those clients via phone and email = and ask for an address to mail a check.=20 * As clients confirm please send me an email via FD ticket confirming we = should refund and from there, I will route to An Ly & Lisa Barker for = approval. * Gerard- Did we write off the balance for Monique Jacob? If so, this is = likely a payment we will Write Off to reverse the impact.=20 Complete: * Tim & Joey - Where you see a Recommendation of =E2=80=9D Deposit, We = should w/o these funds if LO can confirm.=E2=80=9D Please review the = clients listed and confirm these are non-refundable deposits.=20 Type Date Number Name Name E-Mail Open Balance=20 Recommendation Reason Payment 7/13/2021 Deposit Tarte George anntarte@hotmail.com $ (883.01) Write Off in QB Write Off once LO confirms this is a deposit.=20 Payment 8/11/2021 Deposit Rached* Tahani erached7@gmail.com $ (294.34) Write Off in QB Write Off once LO confirms this is a deposit.=20 Payment 9/6/2021 Deposit Rigby Peter fergus.Rigby@scotiawealth.com $ (689.85) Write Off in QB Write Off once LO confirms this is a deposit.=20 Payment 11/25/2021 Deposit Lagallo Di Carlo Giovanna mdicarlo770@gmail.com $ (1,766.02) Write Off in QB Write Off once LO confirms this is a deposit.=20 Payment 11/29/2021 Deposit Bett Eileen eileenbett@gmail.com $ (809.42) Write Off in QB Write Off once LO confirms this is a deposit.=20 Payment 5/24/2022 Deposit Donnelly Susan sarahkruger@gmail.com $ (689.85) Write Off in QB Write Off once LO confirms this is a deposit.=20