--000000000000fa7e4905f1902a13 Content-Type: multipart/alternative; boundary="000000000000fa7e4705f1902a12" --000000000000fa7e4705f1902a12 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Angie I will look further into this but as far as I=E2=80=99m aware of this situa= tion it has been scheduling that has spoke with Jeremiah as he was not a good fit with this client because he was hired without HCA knowledge. When asked why the client was not liking having him there we explained that the client has dementia and can have a difficult time processing having a new caregiver. At that time Jeremiah had asked Shyanne what dementia is because he has not heard of it. I am adding Shyanne to this email so that she can assist with this. It has not been brought to my attention that he would need to be spoken to for any reason in coaching. There are clients that would better suit with this caregiver so that is what Shyanne has been looking at. Thank you On Thu, Jan 5, 2023 at 4:37 PM Angie Kunnath wrote: > Hi Jessica, > > We have a new hire on the DNS list for client Gordon Lawrie in Winnipeg. > Have you had a chance to connect with the caregiver and understand if thi= s > was a coachable moment? Typically, if a compatibility concern or negative > feedback is provided, we coach and see if it is remediable and manage > client expectations accordingly. I want feedback on how this was handled > and communication with this new hire. Ideally, a caregiver should be > removed from a case after all coaching opportunities have been exhausted. > The reason for removal appears trivial. > > From what I can see in clearcare, Jeremiah has asked for assistance > convincing Gordon to give him a chance. Was this addressed and taken care > of? > > [image: image.png] > > Regards, > > Angie Kunnath > *Regional, Caregiver Recruitment, Canada* > > *Home Care Assistance* > > 375 University Ave E, Waterloo, ON, N2K3M7 > > Tel: 519-954-2111 > 2525 Old Bronte Rd, Suite 212, Oakville, ON, > L6M > 4J2 > > Tel: 905-337-1200 > > > > *Champions of Aging Well* > > *www.**H**o * > > *me Care > Assistance > Waterloo > .ca > www.HomeCareAssistanceGuelph.ca* > *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* > > > Visit our Website > Read our Mission > Balanced Care Method > Hospital to Home Care > Review our Book Series > > Cognitive Therapeutics > Our Recent Press > Connect on LinkedIn > Read our Reviews > Watch our Videos > Subscribe to our Blog > --000000000000fa7e4705f1902a12 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Angie I will look further into this but as far as I=E2=80=99m aware = of this situation it has been scheduling that has spoke with Jeremiah as he= was not a good fit with this client because he was hired without HCA knowl= edge. When asked why the client was not liking having him there we explaine= d that the client has dementia and can have a difficult time proc