--00000000000095a522060e239635 Content-Type: multipart/alternative; boundary="00000000000095a520060e239633" --00000000000095a520060e239633 Content-Type: text/plain; charset="UTF-8" Hi Billing, I had raised a concern yesterday that we might be billing the Calgary PAD client twice for the same payments that were processed on January 2nd, 2024, I have not received any communication back. I have already started receiving concerns from clients that they were in fact double billed on January 2, 2024. I have attached a copy of the client bank account showing that we billed the client through Versa Pay and through manual PAD. I assume more concerns will come up so may I ask that we review all the PAD payments that were processed on January 2, 2024 through Versa pay and through Chuck and compare and provide a refund immediately where required. Thank you for your time on this. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] --00000000000095a520060e239633 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Bi= lling,=C2=A0 I had raised a concern yesterday that we might be billing the Ca= lgary PAD client twice for the same payments=C2=A0that were processed on Ja= nuary 2nd, 2024, I have not received any communication back. I have already s= tarted receiving=C2=A0concerns from clients that they were in fact double b= illed on January 2, 2024.=C2=A0 I have attached a copy of the client bank acc= ount showing that we billed the client through Versa Pay and through manual= PAD.=C2=A0 I assume more concerns will come up so may I ask that we review a= ll the PAD payments that were processed on January 2, 2024 through Versa pa= y and through Chuck and compare and provide a refund immediately=C2=A0where= required.=C2=A0 Thank you for your time on this.=C2=A0 Thank= you, Shawntel Sousa, LPN = Client Succe= ss Manager Direct: 403-305-6588 Calgary Office: 40= 3-301-3777 Vancouver Office: 778-279-3634 TheKey.ca --00000000000095a520060e239633-- --00000000000095a522060e239635 Content-Type: image/png; name="Screenshot 2024-01-04 072015.png"