--000000000000e5b2fb05d375567b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Something is definitely not right. I think you should send Lydia an email letting her know. Best, On Sat, Dec 18, 2021 at 4:46 PM Timothy Thomas wrote: > Here's a client that started service on the 6th, also not showing up. > > https://montreal.clearcareonline.ca/clients/1000000000030368/ > > On Sat, Dec 18, 2021 at 7:43 PM Timothy Thomas > wrote: > >> I checked the reports and theres definitely something strange going on. = I >> know the week of the 6th wasn't great but we surely had a few assessment= . >> >> I just ran starts for all of December and plenty are missing. Take clien= t >> Jacqueline Beaudoin for example. >> >> Id have to do some digging to run the numbers manually. >> >> On Sat, Dec 18, 2021 at 6:02 PM Audra Williams > audraw@homecareassistance.com> wrote: >> >>> Hi Timothy! >>> >>> I was pulling numbers for the week of 12/6 and it is showing 22 leads, = 0 >>> assessments and 0 start of care (SOC). I know this can not be correct. >>> >>> I also tried pulling new starts and it is showing 0. >>> >>> Are you seeing this issue too? Can you tell me how many assessments an= d >>> SOC's you had the week of 12/6? >>> >>> Best, >>> >>> -- >>> >>> >>> *Audra N. Williams BHA, LPN* >>> *Director of Business Support*Home Care Assistance >>> >>> Direct: 425-757-7027 >>> 1025 108th Ave. NE >>> >>> Bellevue, WA 98004 >>> >>> homecareassistance.com >>> --- >>> Read Our Testimonials >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> >>> >>> >>> *Champions of Aging Well*[image: image.png] >>> >>> >>> -- >> Timothy Thomas >> Regional Operations Manager / *Directeur des op=C3=A9rations r=C3=A9gion= ales* >> Home Care Assistance of Montreal >> Office: 514-907-5065 >> Fax: 514-221-4265 >> 4464 Ste Catherine West >> Westmount, QC, H3Z1R7 >> HomeCareAssistanceMontreal.ca >> --- >> Read Our Testimonials >> >> We Are Hiring! >> >> >> >> >> Champions of Longevity >> > > > -- > Timothy Thomas > Regional Operations Manager / *Directeur des op=C3=A9rations r=C3=A9giona= les* > Home Care Assistance of Montreal > Office: 514-907-5065 > Fax: 514-221-4265 > 4464 Ste Catherine West > Westmount, QC, H3Z1R7 > HomeCareAssistanceMontreal.ca > --- > Read Our Testimonials > > We Are Hiring! > > > > > Champions of Longevity > --=20 *Audra N. Williams BHA, LPN* *Director of Business Support*Home Care Assistance Direct: 425-757-7027 1025 108th Ave. NE Bellevue, WA 98004 homecareassistance.com --- Read Our Testimonials Join Our Newsletter We Are Hiring! *Champions of Aging Well*[image: image.png] --000000000000e5b2fb05d375567b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Something is definitely=C2=A0not right. I think you should=C2=A0= send Lydia an email letting her know. Best, On Sat, Dec 18, 2021 at=