Re: Henry Padulo Credit Card Info

Hello Team,

I have left another message for David Pierre ( Banker ) on his direct
line  514-277-2134


Ricky states he has not responded to his requests either. I
expressed urgency in needing to hear back from him.

Hopefully he will respond.

Best Regards,
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>



On Tue, Sep 19, 2023 at 11:59 AM Timothy Thomas <tt@thekey.com> wrote:

> I have emailed Ricky's sister who helped us get a resolution last time.
> Stay tuned for an update.
>
> On Tue, Sep 19, 2023 at 11:39 AM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> Hello Sumira,
>>
>> I just spoke with Ricky Padulo and I requested a direct line for the
>> banker in charge of his fathers payments.
>>
>> He stated he will call me back with that number once he arrives back
>> home, he was driving.
>>
>> I will call the banker again today and try to get this resolved.
>>
>> If no response is received by end of day, I think we should move forward
>> in suspending care and I will recommend this to Gerard ( collections
>> manager )
>>
>> I will report back once I have made another attempt to contact the banker
>> and advise on next steps.
>>
>> Thank you,
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Tue, Sep 19, 2023 at 11:20 AM Sumira Suthesan <
>> sumira.suthesan@thekey.com> wrote:
>>
>>> Hi John,
>>>
>>> Henry Padulo is still receiving services, they owe $8529.42.
>>> The credit card has been declining since August 9, 2023.
>>>
>>> [image: image.png]
>>>
>>>
>>> Thanks,
>>>
>>> *Sumira Suthesan*
>>> Accounts Receivable Specialist
>>> T: 438-230-3887 ext.1070006
>>> www.TheKey.com <http://www.thekey.com/>
>>> [image: TheKey]
>>>
>>>
>>> On Tue, Sep 19, 2023 at 8:15 AM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Vashon,
>>>>
>>>> Is this client still active and receiving services ?
>>>>
>>>> If so, we may want to suspend services until payment is made.
>>>>
>>>> *John Janiga*
>>>> Senior Accounts Receivable Specialist
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>>
>>>> On Tue, Sep 19, 2023 at 11:14 AM John Janiga <john.janiga@thekey.com>
>>>> wrote:
>>>>
>>>>> Hello Vashon,
>>>>>
>>>>> I have not, Ricky ( Son ) stated he sent the invoices to the banker
>>>>> for approval.
>>>>>
>>>>> I cannot get a call back from the banker David Pierre.
>>>>>
>>>>> *John Janiga*
>>>>> Senior Accounts Receivable Specialist
>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>> *408-647-7538 *
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Sep 19, 2023 at 11:11 AM Vashon Palloo <
>>>>> vashon.palloo@thekey.com> wrote:
>>>>>
>>>>>> Hi John,
>>>>>>
>>>>>> The CC for this client has declined. Did you get a response back from
>>>>>> the bank?
>>>>>> --
>>>>>>
>>>>>> *Vashon Palloo*
>>>>>>
>>>>>> Senior Accounts Receivable Specialist
>>>>>>
>>>>>> vashon.palloo@thekey.com
>>>>>>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>