--00000000000099481606079cfcb0 Content-Type: text/plain; charset="UTF-8" Hi *Tim*, The top priority for all of our locations is to create a growth trend in the business. We have seen the impact of the economic headwinds, the culture challenges we experienced after May, ongoing service and retention opportunities we have seen, and continued opportunities to improve the level of service of support functions to the field. Meanwhile, we have a number of growth initiatives in place and are working to empower our leadership to make more on the ground decisions related to improving client service and caregiver satisfaction, with the ultimate goal of building and retaining hours. To that end, we are introducing a number of team level incentives across the organization for team members who currently are not anchored to a revenue goal, to encourage our field operating teams to collaborate, go above and beyond, reach across functions, and execute on our mission to grow client hours and our business. The spirit of the program is similar to our HCL push incentives --- anchoring teams to a common goal of growing our business and rewarding them for the outcome. As you've heard from us and from Chris, we have to bring this growth mentality all the way across our teams, and we want to target team members at the closest level to their actual work --- so at the market level where we can, and at the region level where team members support multiple regions with equal effort, and aren't 'more anchored' to one specific market. There are two levels of achievement of this goal. The first level is a $1,000 'goal' achievement --- which represents a meaningful improvement over our revenue trend from September. The second is an additional $1,500 'stretch' goal --- which represents a revenue achievement ahead of the region's overall December 2023 goal, based on the updated goals provided to Regional Directors for the second half of the year. To make it come to life, here are key figures across the markets in your region: Market June 5-11 Weekly Hours Baseline June 5-11 Weekly Revenue Baseline Dec 2023 Weekly Hours Budget Dec 2023 Weekly Revenue Budget Market Goal for Weekly Hours Market Goal for Weekly Revenue Market Stretch Goal for Weekly Hours Market Stretch Goal for Weekly Revenue Vancouver 4900 $199,000 5350 $215,000 5500 $225,000 $9,000 5800 $235,000 Montreal 4900 $173,000 5550 $195,000 5500 $195,000 $11,000 5850 $205,000 Toronto 5400 $189,000 5700 $200,000 5150 $175,000 $11,000 5850 $200,000 Calgary & Win 2500 $93,000 3150 $117,500 3200 $120,000 $9,000 3500 $130,000 Canada 17700 $654,000 19750 $727,500 19350 $715,000 $42,000 21000 $770,000 Below is the initial mapping of your team members to these markets: Vancouver Vanja Cathy Claudia Anna Elisabeth Sharon Doris Montreal Joey Anamarja Melissa C Nikita Maria L Dominique Melissa R Carolyn D Desiree Toronto Cheryl Amrita Poulami Tyler Allison Meera Kathryn N Taylor Taylor Calgary & Win Brian Shawntel Chandani Veronique S