--00000000000044c9cf062f0fd8fd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The issue is that Sandra has been a client but her couple care rate was of 7.00 an hour was added into her husbands rate. We were told to add the 7.00 an hour to the husbands hourly rate. So, it appears if we are not providing services to her, but we where. It is just that her husbands rate was increased by the 7.00 an hour . How can we fix this because we provided the service. Thank you Julie Sminchak *Julie Sminchak, LPN**General Manager/**Client Care Manager * *@ The Key* 5350 Transportation Blvd Ste.19 Garfield Hts, OH 44125 *Email*: Julie.sminchak@thekey.com *Cell*: 440-752-6270 *Office Number:* 440-332-0170 *Please leave a review for us on both Facebook and Google! * https://www.facebook.com/TheKeyCleveland Click here * for Google review* TheKey.com [image: TheKey] On Wed, Feb 26, 2025 at 1:25=E2=80=AFPM Donny Deshotels wrote: > Julie, > > I'm looping in Tim. Tim - please see the thread below regarding billed > hours and the incentive plan. I'm not sure I understand the > different interpretation of the hours. Our method in the dashboard and th= e > one used by accounting for finalizing the billed hours uses all hours tha= t > are associated with revenue > 0 in a shift. > > Donny > VP, Data and Analytics > *225.916.9227 * > > > On Wed, Feb 26, 2025 at 9:52=E2=80=AFAM Julie Sminchak > wrote: > >> >> >> >> So, the issue is Sandra Cianciolo. We have had her as a client since Ja= n >> 3 2023. She started as a couple care her and her Husband at the time an= d >> was being billed for the hourly rate and the 7 an hour. Because that is >> what we were told to do that from billing. Now we need 61.8 hrs or we lo= se >> a key. So, How can we go back and fix the Clerical issue? Do I need >> billing to fix it? Please let me know. We have worked hard to get where= we >> are today. We are technically losing 2 keys over this Issue?I believe. >> Please let me know how we can resolve this 61.8 hrs. That is >> actually 115.03 hours, because of Sandra. >> >> Thank you >> Julie Sminchak >> >> >> https://hcacinci.clearcareonline.com/reports/grossprofit/ >> >> Gross Profit Report by Client >> >> *Date Range:* 01/01/2025 - 01/31/2025 >> Allen, Dwight Malone >> BillPayTotals >> DateFromToREGOTDOTRateREGOTDOTRateBillPayMarginProfit >> Zerucha, Stanley >> 01/02/25 >> 10:30AM 02:30PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40 >> Zerucha, Stanley >> 01/03/25 >> 10:45AM 02:45PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40 >> Zerucha, Stanley >> 01/06/25 >> 10:30AM 01:30PM 3 $42.00/hr 3 $14.90/hour $126.00 $44.70 64% $81.30 >> Zerucha, Stanley >> 01/07/25 >> 10:30AM 02:30PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40 >> Zerucha, Stanley >> 01/09/25 >> 10:30AM 03:30PM 5 $42.00/hr 5 $14.90/hour $210.00 $74.50 64% $135.50 >> Zerucha, Stanley >> 01/14/25 >> 10:15AM 02:15PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40 >> Zeruc