--00000000000030dcef05dfeb5349 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That shouldn't be an issue. Are you able to identify the users that will handle the French calls for each category as well? On Thu, May 26, 2022, 10:48 AM Timothy Thomas wrote: > Understood. I'll work with Joey to identify the users. > > Is it possible to add another category for our augmented staffing > services? Also keep in mind we need a complete duplicate system to handle > french calls. As our current Unsion account is set up to handle. > > Please confirm > Thanks > > On Thu, May 26, 2022 at 10:06 AM Keith Moore wrote: > >> Hi Tim, >> >> I've added Carolyn and Samantha to the On-Call group, but which of the >> other groups should they be added to? >> >> Please note, there is no main hunt group. TheKey/HCA is moving all 8x8 >> migrations to utilize an auto-attendant, so callers are given these >> choices: New Clients, Existing Clients, CareGivers, and All Other Calls. >> >> >> >> On Thu, May 26, 2022 at 10:00 AM Timothy Thomas wrote: >> >>> Hi Keith, >>> >>> Yes the new users should be added to the main hunt group and oncall. >>> >>> Thanks >>> Tim >>> >>> On Tue, May 24, 2022 at 1:08 PM Keith Moore wrote: >>> >>>> Hello all, >>>> >>>> >>>> I've got the two additional users created, should they be added to any >>>> of the call flow options (New Clients, Existing Clients, CareGivers, A= ll >>>> Other Calls or On-Call)? >>>> >>>> The next step would be to send invites out to all the users so they ca= n >>>> login to 8x8 and get familiar with the apps. >>>> Once the invites are sent out and everyone is able to log into 8x8, >>>> it's a matter of testing the call flow to make sure all the users are >>>> ringing. (514-418-6325 is setup as a temporary number to test call flo= w and >>>> to forward to) >>>> Once that's confirmed as correct, we would set up a forward from your >>>> old provider to 8x8 (at that point your users would be answering live = calls >>>> on 8x8) and then we can submit for the port which can take between one= and >>>> three weeks depending on complexity. >>>> >>>> On Tue, May 24, 2022 at 12:57 PM John Hawkins >>>> wrote: >>>> >>>>> I'm adding our telecom admin Keith to answer that. >>>>> >>>>> On Tue, May 24, 2022 at 9:52 AM Keith Pattison >>>> keith.pattison@thekey.com> wrote: >>>>> >>>>>> John, can you give us an update on when the 8x8 system will be >>>>>> migrated for Montreal? >>>>>> >>>>>> On Tue, May 24, 2022 at 9:49 AM Keith Pattison >>>>> keith.pattison@thekey.com> wrote: >>>>>> >>>>>>> Gabe, do you have information of when the 8x8 system for Montreal >>>>>>> will be implemented? >>>>>>> >>>>>>> On Tue, May 24, 2022 at 8:17 AM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Keith, >>>>>>>> >>>>>>>> Can you provide an updated timeline for migration. Thanks >>>>>>>> >>>>>>>> On Mon, May 16, 2022 at 11:47 AM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> We've never touched the 8x8 system in Montrea