--0000000000009d7e86061bf5a287 Content-Type: text/plain; charset="UTF-8" Happy Friday, Team! Thank you all for the excellent work on the Intake On Call Groups. The ring groups are now set up, and IT will commence call testing shortly. A quick reminder: this group is designed for urgent or fast-start intakes only. The Call Center will handle the initial intake calls. During after-hours or weekends, they will transfer urgent or fast-start intake calls to this ring group. Please inform your teams that transfers to this ring group will begin next week. Keep me updated with any challenges or issues you encounter as we start using these groups. Tiffany Silton Director, Division Operations * Please note my email has changed: * tsilton@thekey.com (760) 889-2188 TheKey.com [image: TheKey] --0000000000009d7e86061bf5a287 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Happy Friday, Team! Thank you all for the excellent wo= rk on the Intake On Call Groups. The ring groups are now set up, and IT wil= l commence call testing shortly. A quick reminder: this group is des= igned for urgent or fast-start intakes only. The Call Center will handle th= e initial intake calls. During after-hours or weekends, they will transfer = urgent or fast-start intake calls to this ring group. Please inform = your teams that transfers to this ring group will begin next week. Keep me = updated with any challenges or issues you encounter as we start using these= groups. Tiffany Silton Director, Division Operations=C2=A0 Please note my email has changed: tsilton@thekey.com (760) 889-2188