--000000000000ef55d4062b4867fb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I agree. I am equally concerned about her performance. I'm working on a plan to terminate Liz. Just so you know, she has received feedback emails with call recordings attached. In addition, over the last two weeks Liz claimed to be busy while Cheryl was out, but when I inquired about Liz only having 1 opportunity for the two weeks and missing follow-up tasks in Salesforce, she claimed the data was incorrect. I don't think she was answering the phone. Since the conversation, Liz now has 5 opportunities, but I'm not hopeful we will see the improvement we are needing. I will keep you posted. Best, Cristal On Thu, Jan 9, 2025 at 10:54=E2=80=AFAM Timothy Thomas wrot= e: > Hi Cristal, > > I'm really concerned with Liz's performance. She has missed the Winnipeg > pipeline call two weeks in a row. I realize she starts at 11am ET and the > call is at 10:30am but she's marked as attending in the calendar. > > Her follow ups are constantly behind which is unacceptable given the smal= l > volume she manages. There seems to be a real disconnect here. > > Let me know what you think. > Thanks! > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --000000000000ef55d4062b4867fb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I agree. I am equally concerned about her perf= ormance. I'm working on a plan to terminate Liz. Just so you know, she has received feedback emails with call recordings = attached.=C2=A0 In addition, over the last two wee= ks Liz claimed to be busy while Cheryl was out, but when I inquired about L= iz only having=C2=A0 1 opportunity for the two weeks and missing follow-up = tasks in Salesforce, she claimed the data was incorrect.=C2=A0 I don't = think she was answering the phone. Since the conversation, Liz now has 5 op= portunities, but I'm not hopeful we will see the improvement we are nee= ding. I will keep you posted. Best, Cristal On Thu, Jan 9, 2025 at 10:54=E2=80= =AFAM Timothy Thomas < tt@thekey.com = > wrote: Hi Cristal, I&= #39;m really concerned with Liz's performance. She has missed the Winni= peg pipeline call two weeks in a row. I realize she starts at 11am ET and t= he call is at 10:30am but she's marked as attending in the calendar.=C2= =A0 Her follow ups are constantly behind which is = unacceptable given the small volume she manages. There seems to be a real d= isconnect here.=C2=A0 Let me know=C2=A0what you th= ink. Thanks! -- Tim Thomas Head of Midwest & Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 <img src=3D"https://signature.thekey.com/img/tk_logo_b= yhca_sig.png" width=3D"160" height=3D"53" alt=3D"TheKey" style=3D"vertical-= align: