--000000000000d0f0c505f9b68bef Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Two issues - 1) I don't see under receivables that an invoice has been generated since April 4th, and 2) I need to see or know if Ali has charged the client first to know what I am talking about. It looks like no invoice was populated last Monday or this Monday. We will have to loop in Ali to find out what is going on - then I can speak with Bill. Thoughts? Chuck On Wed, Apr 19, 2023 at 2:03=E2=80=AFPM Timothy Thomas wrot= e: > Chuck can you handle this please? Would prefer not to involve Ali at this > stage. > > On Wed, Apr 19, 2023 at 3:15=E2=80=AFPM Shawntel Sousa wrote: > >> Hi, >> >> Can I please have someone call this client regarding billing - I have >> been asking for a few days but no one knows who should call. They have >> questions about invoices and they are getting really mad that there >> hasn't been answers and I can't provide the answers because I can't see = the >> billing anymore. >> >> The contact is Bill Picken regarding Mary Picken in Calgary. >> >> This call needs to be made today please and thank you. >> >> Also, they would like a copy of the increase letter sent to both Dan and >> Bill and they indicate that they have not received it. >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager >> >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca [image: TheKey] --000000000000d0f0c505f9b68bef Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Two= issues - 1) I don't see under receivables that an invoice has been gen= erated since April 4th, and 2) I need to see or know if Ali has charged the= client first to know what I am talking about. It looks like no invoice was= populated last Monday or this Monday.=C2=A0 We will have to loop in Ali to find out what is=C2=A0g= oing on - then I can speak with Bill. Thoughts? Chuck On Wed, Apr 19, 2023 at 2:03=E2=80=AFPM Timothy Thomas &= lt; tt@thekey.com > wrote: Chuck can= you handle this please? Would prefer not to involve Ali at this stage. On W= ed, Apr 19, 2023 at 3:15=E2=80=AFPM Shawntel Sousa < ssousa@thekey.com > wrote: Hi, Can I please have someone call this client regarding bil= ling - I have been asking for a few days but no one knows who should call. = They have questions about invoices and they are getting really mad that the= re hasn't=C2=A0been answers and I can't provide the answers because= =C2=A0I can't see the billing anymore.=C2=A0 The contact is Bill Picken regar= ding Mary Picken in Calgary.=C2=A0 This call needs to be