This is a multipart message in MIME format. ------=_NextPart_000_0241_01D9CAB0.5B81FA40 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0242_01D9CAB0.5B822150" ------=_NextPart_001_0242_01D9CAB0.5B822150 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We need to suspend services on these customers until we have a contract = in writing from the responsible party, which is a guardrail we should = employ across the board.=20 =20 Tim, I would agree we should reach out to legal with a copy of what we do = have, and ask for their recommendation on an addendum or redline the = facility agreement to ensure we=E2=80=99re protected.=20 =20 From: Timothy Thomas =20 Sent: Wednesday, August 9, 2023 10:44 AM To: Allison Brennan Cc: eclark@thekey.com; Ali Malik ; Taylor Cleland = ; Sumira Suthesan ; = Gerard Draetta ; Michelle Hudgins = Subject: Re: Unknown Valentina =20 Please look for the communications and if we don't have it, please reach = out to the director or contact for confirmation.=20 =20 Elizabeth, perhaps we need an addendum to our staffing agreement that = the facility signs when referring a resident for 1:1 care at their = expense... =20 On Wed, Aug 9, 2023 at 1:23=E2=80=AFPM Allison Brennan = > wrote: Hi Tim, For Betty Acheson it started as a Silver Sherpa case which they paid for = then when that ended UG reached out for care to continue, I believe I = have that communication I will have to look =20 For Mato I should also have that however neither will state they are the = Payors. =20 Lam Hong was another one we cared for from UG for years until his = passing and he was on service before I started and UG was the payor = there too =20 Allison Brennan =20 Client Success Manager =20 Office: 519-954-2111 Direct Line: 437-216-2865 Fax: 519-489-1370 =20 TheKey.ca =20 =20 =20 =20 On Wed, Aug 9, 2023 at 1:20=E2=80=AFPM Timothy Thomas > wrote: Allison, do we have their written acknowledgement on these cases? =20 On Wed, Aug 9, 2023 at 1:06=E2=80=AFPM Allison Brennan = > wrote: No, we have have an umbrella contract with the Schlegel properties and = when they reach out for services staffing or 1:1 such as Valentina, they = are in acknowledgement that they are the payors. =20 Mato Andric Betty Acheson are two other examples of this same situation =20 Hope it helps! =20 Take Care =20 Allison Brennan =20 Client Success Manager =20 Office: 519-954-2111 Direct Line: 437-216-2865 Fax: 519-489-1370 =20 TheKey.ca =20 =20 =20 =20 On Wed, Aug 9, 2023 at 12:52=E2=80=AFPM > wrote: Good Morning =20 Playing catch up here, forgive me if I missed something. Is it accurate = to say we are providing services without a written agreement from the = party responsible for paying the invoices? =20 =20 Kind regards- =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =09 =20 =20 =20 =20 From: Ali Malik >=