--0000000000005633180605b8ae72 Content-Type: multipart/alternative; boundary="0000000000005633170605b8ae71" --0000000000005633170605b8ae71 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team, I have left another message for David Pierre ( Banker ) on his direct line 514-277-2134 Ricky states he has not responded to his requests either. I expressed urgency in needing to hear back from him. Hopefully he will respond. Best Regards, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Tue, Sep 19, 2023 at 11:59=E2=80=AFAM Timothy Thomas wro= te: > I have emailed Ricky's sister who helped us get a resolution last time. > Stay tuned for an update. > > On Tue, Sep 19, 2023 at 11:39=E2=80=AFAM John Janiga > wrote: > >> Hello Sumira, >> >> I just spoke with Ricky Padulo and I requested a direct line for the >> banker in charge of his fathers payments. >> >> He stated he will call me back with that number once he arrives back >> home, he was driving. >> >> I will call the banker again today and try to get this resolved. >> >> If no response is received by end of day, I think we should move forward >> in suspending care and I will recommend this to Gerard ( collections >> manager ) >> >> I will report back once I have made another attempt to contact the banke= r >> and advise on next steps. >> >> Thank you, >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Tue, Sep 19, 2023 at 11:20=E2=80=AFAM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi John, >>> >>> Henry Padulo is still receiving services, they owe $8529.42. >>> The credit card has been declining since August 9, 2023. >>> >>> [image: image.png] >>> >>> >>> Thanks, >>> >>> *Sumira Suthesan* >>> Accounts Receivable Specialist >>> T: 438-230-3887 ext.1070006 >>> www.TheKey.com >>> [image: TheKey] >>> >>> >>> On Tue, Sep 19, 2023 at 8:15=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Vashon, >>>> >>>> Is this client still active and receiving services ? >>>> >>>> If so, we may want to suspend services until payment is made. >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Tue, Sep 19, 2023 at 11:14=E2=80=AFAM John Janiga >>>> wrote: >>>> >>>>> Hello Vashon, >>>>> >>>>> I have not, Ricky ( Son ) stated he sent the invoices to the banker >>>>> for approval. >>>>> >>>>> I cannot get a call back from the banker David Pierre. >>>>> >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Tue, Sep 19, 2023 at 11:11=E2=80=AFAM Vashon Palloo >>>> vashon.palloo@thekey.com> wrote: >>>>> >>>>>> Hi John, >>>>>> >>>>>> The CC for thi