Re: 167836 Janine Edwards - LO Notification of Pre-Payment Payer Check & Discussion of Payment Method Moving Forward - [#1125471]

--000000000000ff6de906387a4bee Content-Type: multipart/alternative; boundary="000000000000ff6de806387a4bec" --000000000000ff6de806387a4bec Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Marc, I sent the check along with a letter via USPS to the billing department on June 12th. Please see attached. Thank you, Malin Malin Maleegrai, LCSW Client Success Manager malin.maleegrai@thekey.com 847-853-7777 [image: TheKey] On Tue, Jun 24, 2025 at 9:33=E2=80=AFAM Marc Atkinson = wrote: > Hi Malin, > > We have yet to receive the client's check # 1115. May you please confirm > when this was mailed out to us? > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Billing Help Desk > 866-226-1702 > billing@thekey.com > > On Fri, 13 Jun at 1:30 PM , Marc Atkinson wrote: > Hi Malin, > > My apologies. After further review, we can confirm that we already have > the client's ACH account ending in 8598 added into VP and set for autopay= . > > Please advise on service past 6/16 so we can determine the correct course > of action to take with the payment method. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Billing Help Desk > 866-226-1702 > billing@thekey.com > > On Fri, 13 Jun at 1:26 PM , Marc Atkinson wrote: > Hi Malin, > > Thank you for your email and for letting us know of this. I will see this > through receipt of the client's check and work with our Payment > Applications team to have the check applied to the invoices for service > from 6/12-6/16. > > Is the client going to be receiving further care after 6/16? If so, and i= f > the client desires to continue to pay via paper check, we are going to ne= ed > approval from both Tim and Laszlo Kovacs. However, we would prefer to hav= e > the client follow our payment standards and add a payment method into VP > for autopay, if this will be the case, as to avoid continuing paper check > payments. > > Please advise on service past 6/16. > > Thank you! > > Regards, > > Marc Atkinson > Senior Client Account Specialist > Billing Help Desk > 866-226-1702 > billing@thekey.com > > > > > > On Thu, 12 Jun at 5:42 PM , Malin Maleegrai > wrote: > Hello Billing Team, > > Janine Edwards, a client based in Chicago, has been preapproved for a > check payment. The check was mailed today. > > Please note that this is a prepayment to be applied to her first invoice, > not a deposit. I've attached a copy of the check for your reference. > > Thank you, > Malin > > Malin Maleegrai, LCSW > Client Success Manager > malin.maleegrai@thekey.com > 847-853-7777 > [image: TheKey] > > > 1125471:611100 > --000000000000ff6de806387a4bec Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Marc,=C2=A0 I s= ent the check along with a letter via USPS to the billing department on Jun= e 12th.=C2=A0 Please see attached.=C2=A0=C2=A0 Tha= nk you,=C2=A0 Malin=C2=A0 Malin Maleegrai, LCSW Client Suc