--Apple-Mail-F1B3D96A-C978-4511-88DA-3B694D55D1DB Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Tim. > --=20 > Sola Feyisitan Bpharm, Mph > Home Care Liaison=20 > =20 > sola.feyisitan@thekey.com > M: 403-305-3925 > W: 403-301-3777 > TheKey.com >=20 > On Mar 14, 2023, at 1:23 PM, Timothy Thomas wrote: >=20 > =EF=BB=BF > Hi Sola, >=20 > It's been discussed with Shawntel that from now on she should have paper c= opies of our agreement to either execute on site or leave behind with prospe= ctive clients. Hope this addresses the concern. >=20 > Thanks for sharing > Tim >=20 >> On Tue, Mar 14, 2023 at 3:08=E2=80=AFPM Sola Feyisitan wrote: >> =EF=BB=BFHi Matt, >> I had a meeting with Kathy and here is the summary of our discussion: >>=20 >> 1) we haven=E2=80=99t had many leads from her this month because it=E2=80= =99s been quiet from her end as well. >>=20 >> 2) she understands the minimum number of hours a week and usually would l= et clients know but would still let us have the first right of refusal. She m= entioned she=E2=80=99s told us not feel obliged to take on all clients but l= et her know those whose care we can=E2=80=99t take on. >>=20 >> 3) for clients that reduced the number of hours in February, here=E2=80=99= s the feedback. >> -Wendy is reluctant to care and feels obliged to entertain the CG when th= e reverse should be the case, CSM should communicate with CG and family. >> -Karen: she was moved from home to a community and still being monitored.= >>=20 >> 4) she mentioned a client (Agnes Braum) which was closed lost for us had c= omplained about the =E2=80=98American tone=E2=80=99 and complexity of our co= ntract and the fear of signing a document online because of fraud. >> The client (Agnes Braum) was not happy and gave a poor feedback to her of= their experience with us. >> Though this is the second of its kind since her partnership with us, she a= dvised we look into it. >>=20 >> In summary, she stated her commitment to us and she=E2=80=99s happy with s= ervices so far and would continue to send clients our way. >>=20 >> I will keep close communication with her and I=E2=80=99m sure the leads w= ill come in soonest. >>=20 >> Have a great day. >> Warm regards. >>=20 >>=20 >>=20 >>> --=20 >>> Sola Feyisitan Bpharm, Mph >>> Home Care Liaison=20 >>> =20 >>> sola.feyisitan@thekey.com >>> M: 403-305-3925 >>> W: 403-301-3777 >>> TheKey.com >>>=20 >=20 >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.com --Apple-Mail-F1B3D96A-C978-4511-88DA-3B694D55D1DB Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Tim. -- Sola Feyisitan Bpharm, Mph = Home Care Liaison sola.feyisi= tan@thekey.com M: 403= -305-3925 W: 403-301-377= 7 TheKey.com On Mar 14, 2023, a