--00000000000065f7d905e9a0357c Content-Type: text/plain; charset="UTF-8" Thank you for clarifying, Cheryl! It is a great suggestion and slowly occurring in certain regions according to phase 1 of key standard. As mentioned, I would be more than happy to set this new process in place. There is. one coming your way :). Thank you! On Sun, Sep 25, 2022 at 5:55 AM Cheryl Cartwright wrote: > Hi Keri, > > No offense at all was taken. What I meant was maybe client success > managers should not be included in the initial email so that it is the > Regional who can pull those in whoay be able to offer insight rather than > the local team. It was just a suggestion so that you may get more unbiased > feedback and also so you hear from one person one the whole event. > > Anyway, let me know what you think, > > Cheryl > > On Fri., Sep. 23, 2022, 6:38 p.m. Keri Thrush, wrote: > >> Hi, Cheryl! >> >> Thank you so much for the feedback. I would be more than happy to send to >> you first so then you can add other stakeholders as you see fit. >> >> My apologies if the current process has caused any confusion. I can see >> where you're coming from in this example with only Brian under "to". Also, >> my apologies to Brian if this was interpreted as being singled out or being >> placed as the only responsible party. In general, this is not my place but >> also especially not having any background knowledge. My intentions were >> solely to initiate the pre-planning process and allow him to pull anyone in >> that he felt would be helpful. Again, my sincere apologies and please let >> me know if I'm understanding this correctly - I would like to reach out to >> him directly to apologize. >> >> I hope that this context is helpful and would be more than happy to set >> up a call (individually and/or team) to review the project to ensure >> clarity and discuss our overall intentions. Please let me know if this >> would be helpful/necessary and I can arrange. >> >> Thank you again for the feedback, this is a healthy reminder. >> >> Hope you have a great weekend! >> >> Thank you, >> >> >> >> On Tue, Sep 20, 2022 at 10:55 AM Cheryl Cartwright > ccartwright@thekey.com> wrote: >> >>> Hi Keri, >>> >>> When these reports go out, can they just go to the Regional managers and >>> not to the local client success? I want time to review it to make sure the >>> client success isn't indeed part of the issue. When it goes directly to >>> them they are able to respond to you with sometimes only part of the issue. >>> >>> Let me know your thoughts, >>> >>> Cheryl >>> >>> On Mon, Sep 12, 2022 at 2:14 PM Keri Thrush wrote: >>> >>>> Hi, team! >>>> >>>> >>>> Hope everyone is doing well. As you are aware, our Service Quality >>>> department will take the lead on responding to all client detractor >>>> Medallia surveys. As part of our pre-planning, requesting for any context >>>> or background information about client Demetri Kontzamanis. This is >>>> Demetri's relationship2 survey which tells us t