--0000000000004aa1c105ca53863a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Tim. I've sent the invoice off and increased your bank of hours to 1.5, Milos, Nadia has re-sent the image requested for the work. Sheri [image: U7 Support] U7 Support U7 SOLUTIONS | Make the web work for you t: 1-888-236-1467 m: 613-203-1400 123 Slater (6th floor), Ottawa, ON K1P 5H2 https://www.u7solutions.com [image: LinkedIn button] [im= age: Twitter button] [image: Facebook button] [image: Email list subscription] On Tue, Aug 24, 2021 at 1:03 PM Timothy Thomas wrote: > Sure that sounds good. > > Thanks! > Tim > > On Tue, Aug 24, 2021 at 12:28 PM U7 Support > wrote: > >> Thank you Nadia. >> >> Timothy, please advise if we can send you an invoice to top up your >> account with a minimum of 1.5 hours. Any unused hours will be returned = to >> your bank of hours. If we discover that your request was caused by an er= ror >> on our part, we will return the full hours into your bank of hours. >> >> I can then assign this task to an expert. >> >> Thank you, >> >> Sheri >> [image: U7 Support] >> >> U7 Support >> U7 SOLUTIONS | Make the web work for you >> t: 1-888-236-1467 m: 613-203-1400 >> 123 Slater (6th floor), Ottawa, ON K1P 5H2 >> https://www.u7solutions.com >> >> [image: LinkedIn button] = [image: >> Twitter button] [image: Facebook >> button] [image: Email list >> subscription] >> >> >> On Tue, Aug 24, 2021 at 10:03 AM Nadia Mqbali wrote: >> >>> Hi Sheri, >>> >>> Timothy Thomas can be contacted to discuss >>> billing on this matter (I have CC'd him here). I have re-attached the i= mage >>> file. >>> >>> Thank you! >>> >>> >>> >>> >>> >>> >>> 613-706-3482 | 20eight.ca | Nadia@20eight.ca >>> >>> >>> >>> >>> >>> >>> >>> >>> On Fri, Aug 20, 2021 at 5:01 PM U7 Support >>> wrote: >>> >>>> Hi Nadia, >>>> >>>> Thank you for reaching out to us for this support request. Your HCA >>>> account does not have sufficient time remaining in the support bank of >>>> hours. In order for us to action your request, we need to top up your >>>> account with a minimum of 1.5 hours. Can I send you an invoice for thi= s >>>> time and assign this to an expert? Any unused hours will be returned t= o >>>> your bank of hours. If we discover that your request was caused by an = error >>>> on our part, we will return the full hours into your bank of hours. >>>> >>>> >>>> When you reply, could you also resend the image you want to be added t= o >>>> the site again as the first one you sent is not working. >>>> >>>> Thank you, >>>> >>>> Sheri >>>> [image: U7 Support] >>>> >>>> U7 Support >>>> U7 SOLUTIONS | Make the web work for you >>>> t: 1-888-236-1467 m: 613-203-1400 >>>> 123 Slater (6th floor), Ottawa, ON K1P 5H2 >>>> https://www.u7solutions.com >>>> >>>> [image: LinkedIn button] >>>> [image: Twitter button] [image: >>>> Facebook button] [image: Email >>>> list subscription] >>>> >>>> >>>> On Fri, Aug 20, 2021 at 11:43 AM Nadia Mqbali wrote= : >>