--000000000000e78cbe05dd183fb6 Content-Type: text/plain; charset="UTF-8" Hello Timothy, Unfortunately this is very common. When you have multiple locations under one URL the only thing that is separated is users who have access to a certain location will be able to see the profiles, send messages and etc. for those clients and caregivers. Billing/Pay Rates, ADLS, IADLS, notifications will still show up for all locations. I do recommend confirming each user has access to the only locations they use and not all. Thanks. On Wed, Apr 20, 2022 at 12:03 PM Timothy Thomas wrote: > Hi Amanda, > > I'm hopeful that you can assist me with a few issues that were brought up > on my recent call with HCA Toronto. As you know they're clearcare was just > merged with the new acquisition of Oakville & Waterloo. > > On the "Dashboard" They're currently seeing care alerts for all locations > and tasks cannot be filtered by user. > > Caregiver communication and message responses seem to flow to all users > and are not segmented by location. Is this common practice? > > Thanks for your help. > Tim > > -- > > Timothy Thomas > Head of Canada Division > Home Care Assistance > Office: 514-907-5065 > Fax: 514-221-4265 > 4464 Ste Catherine West > > Westmount, QC, H3Z1R7 > > HomeCareAssistanceMontreal.ca > --- > Read Our Testimonials > > We Are Hiring! > > > Champions of Longevity > -- Amanda Patel --000000000000e78cbe05dd183fb6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Timothy, = Unfortunately this is very common. When you have mu= ltiple locations under one URL the only thing that is separated is users wh= o have access to a certain location will be able to see the profiles, send = messages and etc. for those clients and caregivers. Billing/Pay Rates, ADLS= , IADLS, notifications will still show up for all locations. I do recommend= confirming each user has access to the only locations they use and not all= .=C2=A0 Thanks. On= Wed, Apr 20, 2022 at 12:03 PM Timothy Thomas < tt@homecareassistance.com > wrote: Hi Amanda, I&= #39;m hopeful that you can assist me with a few issues that were brought up= on my recent call with HCA Toronto. As you know they're clearcare was = just merged with the new acquisition of Oakville & Waterloo. = On the "Dashboard" They're currently seeing ca= re alerts for all locations and tasks cannot be filtered by user.=C2=A0 Caregiver communication and message responses seem to= flow to all users and are not segmented by location. Is this common practi= ce? Thanks for your help. Tim = -- Timothy Thomas Head = of Canada Division Home Care Assistance Office= : 514-907-5065 F