--0000000000003976c105dbd7fdaa Content-Type: text/plain; charset="UTF-8" Thank you, Tim. So for VCH, is the client the primary contact? If not, who would we engage to understand how things are going? On Mon, Apr 4, 2022 at 2:03 PM Timothy Thomas wrote: > Hi Andy, please see below as it related to Vancouver. > > ---------- Forwarded message --------- > From: Carolina Orosa > Date: Mon, Apr 4, 2022 at 1:37 PM > Subject: Re: Canada - missing primary contact info in ClearCare > To: Timothy Thomas > > > Hi Tim, > > The ones with numbers are Vancouver Coastal Health clients. We don't have > a primary contact for those because we deal directly with VCH - they just > send us a referral and we take it from there. We don't have any > interactions with the family. > > Also for facilities like EFry, our main contact is the HR person who > manages all the EFry facilities - she doesn't have insight into our > services with each individual Efry facility. > > For the rest, we will update with the primary contact. > > Thank you, > > Carolina > > On Mon, Apr 4, 2022 at 6:57 AM Timothy Thomas > wrote: > >> Hi all, >> >> Please see the list of clients below who do not have a primary contact in >> ClearCare. This is required for client surveys. If possible, please have >> this update before the end of day. >> >> Thank you! >> Tim >> >> ---------- Forwarded message --------- >> From: Andy Feldman >> Date: Sun, Apr 3, 2022 at 11:12 AM >> Subject: Canada - missing primary contact info in ClearCare >> To: Timothy Thomas , Alex Hodges > ahodges@thekey.com> >> >> >> +Alex Hodges >> >> Below is a list of Canadian clients that appear not to have a primary >> contact in the contact tab in ClearCare. Our client survey program sends >> surveys to primary contacts listed in the contacts tab in ClearCare. If >> there is no one designated as a primary contact, or email and phone number >> are missing for a primary contact, then we cannot send a survey. >> >> >> I bring this up now because Tad will get a missing-primary-contact rack & >> stack on Tuesday, and I wanted you to be aware and have the opportunity to >> update ClearCare prior to a new report being run on Tuesday morning. >> >> >> Please let me know if you have any questions for me. >> >> >> Warm Regards, >> >> >> Andy >> >> Calgary Donald Wilson >> Calgary Cesare Sherbo >> Calgary Lucas "Luc" Durfey >> Calgary Katey Millan-Smyth >> Calgary John & Margaret Kehler >> Toronto Donna Hammar >> Toronto Nigel Napier- Andrews >> Toronto Josefa Epstein >> Toronto John Stevenson >> Toronto Beresford (Sonny) Gajardar >> Toronto Bert & Shirley Potashner >> Toronto Linda Spalding >> Toronto Ruth Penner >> Toronto Donald Resnick >> Toronto Dusan Trchala >> Toronto Lilian Carnovale >> Toronto Steven Cronk >> Vancouver Muriel(daughter) Murray #1454124 >> Vancouver Elizabeth Fry Ellendale >> Vancouver Chris Jacinto #231107 >> Vancouver Maria Reichgeld-Burgers #928795 >> Vancouver Manijeh Yaghooby >> Vancouver Florence Allardice #93088 >>