--0000000000007edebd05f57849dc Content-Type: text/plain; charset="UTF-8" Hi Timothy and Cheryl, As per our meeting. Going forward please send all billing related requests and issues to me and my team. We will handle it in the appropriate manner and take it forward. If there are any issues please let me know so we can address accordingly. I spoke to Gary and he mentioned we can provide clients with what they require if our system has the capabilities to do so. If there are some requests in which billing cannot fulfill we will loop Tim and Cheryl in to discuss how we should handle. When we transition to our new system, there will be more customization from the billing side to cater to clients needs. We are hoping to tackle this transition in the next few months or so. If billing related issues is stopping you from providing exceptional care service or hinders relationship with clients, please escalate to myself so we can discuss the case and try to solve. Please let me know if you have any questions or concerns. I am CCing Gary to this email as well so we are all on the same page. thank you, -- *Ali Malik* Manager - Financial Operations --0000000000007edebd05f57849dc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy and Cheryl, As per our = meeting. Going forward please send all billing related requests and issues = to me and my team. We will handle it in the appropriate manner and take it = forward.=C2=A0 If there are any issues please let = me know so we can address accordingly. I spoke to = Gary and he mentioned=C2=A0we can provide clients with what they require if= our system has the capabilities to do so. If there are some requests in wh= ich billing cannot fulfill we will loop Tim and Cheryl in to discuss how we= should handle.=C2=A0 When we transition to our ne= w system, there will be more customization from the billing side to cater t= o clients needs. We are hoping to tackle this transition in the next few mo= nths or so. If billing related issues is stopping = you from providing exceptional care service or hinders relationship with cl= ients, please escalate to myself so we can discuss the case and try to solv= e. Please let me=C2=A0know if you have any questio= ns or concerns. I am CCing Gary to= this email as well so we are all on the same page. thank you, -- Ali Malik Manager -= Financial Operations=C2=A0 --0000000000007edebd05f57849dc--