----==_mimepart_6441996ba4297_1c72b0035328e0c103807a1 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, It looks like she's not willing to bend and help desk is not = in the position to collect this money. =C2=A0Please advise due to this in= quiry is 8 days old and no resolution, we have to close it. Thank you= , Ada Colletta Billing Help Desk Billing@thekey.com 866-226-1702 = = = On Thu, 20 Apr at 2:50 PM , Ada Colletta wrote: = =E2=80=8BHi Cheryl, = = Per your response I notified Vladamira and this was her response. = = As I mentioned before, the shift was not cancelled from our side, the ca= regiver simply did not come and there was no replacement. = =C2=A0 = Thank you, = = = = Ada Colletta = Billing Help Desk = Billing@thekey.com = 866-226-1702 = = = = = = = = = = On Thu, 20 Apr at 1:40 PM , Otto Havelka wr= ote: = Hi Ada, = = = = =C2=A0 = = As I mentioned before, the shift was not cancelled from our side, the ca= regiver simply did not come and there was no replacement. = = = = =C2=A0 = = Vladimira = = = = =C2=A0 = = = =C2=A0 = = = = = From: Ada Colletta Sent: April 20, 2023 1:21 PM To= : havelka.assist@yahoo.ca Subject: Re: FW: Invoice #405458 from TheKey = = = = =C2=A0 = = = = = = = Hi Vladimira, = = = = = = = Received response from Cheryl Cartwright form the local office the servic= e will not be waived due to per client consent agreement to give 48 hours= notice before canceling shift. = = = = = = =C2=A0 = = = = Thank you, = = = = = = =C2=A0 = = = = = = = Ada Colletta = = = = = = Billing Help Desk = = = = = = Billing@thekey.com = = = = = = 866-226-1702 = = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = = On Fri, 14 Apr at 2:07 PM , Otto Havelka wrote:= = = = = = = Hi Ada, = = = = = =C2=A0 = = = = = = It was Oct. 15, 2021. = = = = = =C2=A0 = = = = = = Best regards, = = = = = = Vladimira = = = = = =C2=A0 = = = = = =C2=A0 = = = = = = = = = 215064:611100 ----==_mimepart_6441996ba4297_1c72b0035328e0c103807a1 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, It looks like she's not willing = to bend and help desk is not in the position to collect this money. =C2=A0= Please advise due to this inquiry is 8 days old and no resolution, we hav= e to close it. Thank you, Ada Colletta Billing Help Desk Billing@thekey.com 866-226-1702 On Thu, 20 Apr at 2:50 PM , Ada Colletta <= ;billing@thekey.com> wrote: <div dir=3D"ltr"