----==_mimepart_6595c19842307_1cb3fd8ab27decc906534c4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Timothy,=C2=A0 Thank you for taking the time to write us an ema= il. =C2=A0We'll start working on this. =C2=A0To answer your first questio= n regarding "appropriate process for these requests" is to email (billing= @thekey.com) for each clients request. =C2=A0Because this will allow the = system to create a new ticket for each request. =C2=A0 To answer your sec= ond question "what is the expected turnaround time so that we may plan ac= cordingly" may very to be honest. =C2=A0In most cases its usually a few d= ays or less. =C2=A0Hopefully this answers your questions. Thank you= for your time,=C2=A0 Jose Morales Billing Help Desk Billing@thekey.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 = = On Wed, 3 Jan at 1:57 PM , Timothy Thomas wrote: Hi Billing, = We've already begun receiving requests for 2023 summaries for income tax= filing. What is the appropriate process for these requests? Should we si= mply forward them to you? = = Also what is the expected turnaround time so that we may plan accordingl= y? = = Thank you = Tim = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_6595c19842307_1cb3fd8ab27decc906534c4 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Timothy,=C2=A0 Thank you for taking the time to write us an email. =C2=A0= We'll start working on this. =C2=A0To answer your first question regardin= g "appropriate process for these requests" is to email (billing@thekey.co= m) for each clients request. =C2=A0Because this will allow the system to = create a new ticket for each request. =C2=A0 To answer your second questi= on "what is the expected turnaround time so that we may plan accordingly"= may very to be honest. =C2=A0In most cases its usually a few days or les= s. =C2=A0Hopefully this answers your questions. Thank you for your time,=C2=A0 Jose Morales Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0 TheKey.com =C2=A0 =C2=A0 <span style=3D"color: rgb(32, 33, 36); font-family: Roboto, sans