----==_mimepart_66c4f9d173f54_2193fe74e97ce8848457a6 Content-Type: multipart/alternative; boundary="--==_mimepart_66c4f9d173e99_2193fe74e97ce88484562c"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_66c4f9d173e99_2193fe74e97ce88484562c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Pat, Attached, please find the 2023 billing account statement for = Don's care service with us. If you have any questions or concerns regardi= ng the reporting of payments in this statement, please reach back out to = us. As discussed at the end of last week, we will be applying a $1,00= 0.00 credit to the next billed invoice, due to our multiple errors and th= e inconveniences these caused you. We apologize and will work on ensuring= that payment processing runs smoothly and correctly moving forward. = Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-170= 2 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday On Fri, 16 Aug= at 10:28 AM , Marc Atkinson wrote:=C2=A0 Hi Pat, = We wanted to reach out to let you know that we issued a credit memo o= f $1,000.00 due to the multiple mistakes we made regarding payments for D= on's invoices. Please find the attached credit memo. This credit will be = applied to the next invoice billed. The second refund check for $1,59= 6.40 was mailed out yesterday morning, and you should have it by the end = of next week. We apologize for the delay in mailing out the second refund= check. We are working on putting together and more detailed 2023 pay= ment report, which we should have over to you by the beginning of next we= ek.=C2=A0 We appreciate your patience in these matters and apologize = for the mistakes and inconveniences. Moving forward, we will be processin= g payments accurately. Thank you! Regards, Marc Atkinson Bil= ling Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monda= y-Friday ----==_mimepart_66c4f9d173e99_2193fe74e97ce88484562c Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Pat, Attached, please find the 2023 billing account statement= for Don's care service with us. If you have any questions or concerns re= garding the reporting of payments in this statement, please reach back ou= t to us. As discussed at the end of last week, we will be applyin= g a $1,000.00 credit to the next billed invoice, due to our multiple erro= rs and the inconveniences these caused you. We apologize and will work on= ensuring that payment processing runs smoothly and correctly moving forw= ard. Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday On F= ri, 16 Aug at 10:28 AM , Marc Atkinson <bill= ing@thekey.com> wrote:=C2=A0 Hi Pat, We wanted to reach out to let you know that we issued a = credit memo of $1,000.00 due to the multiple mistakes we made regarding p= ayments for Don's invoices. Please find the attached credit memo. This cr= edit will be applied to t