This is a multi-part message in MIME format. ------=_NextPart_000_0004_01D3E63D.AF099270 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Maxine, Nice to meet you hope your time here is fun! Guys when we go to the web it shows a variety of services (the video) = that we are supposed to have; see updated reports, weekly and monthly = agenda where we can put Drâs appts schedule visits etc and other = family members can access our moms progress and reports. When we try to access the site and use our account (email address with = PW) we really donât get much service, there is no agenda, the = reports are not complete and nothing seems to be updated, I = donât see any daily reports. At one point you sent me some Jpeg = (pics) of her reports but itâs not what we expected as part of = the services we thought we were getting. Can either of you call me this week and if there is more we need to do I = would like to finally get this up and running so we can monitor moms = progress. This has been an ongoing request with Corinna since January when we = started so now that its May I think its time you guys take care of this = once and for all. Nathalie. From: Corrina Masson Sent: Tuesday, May 1, 2018 11:58 AM To: Gang ; Maxine Silverman Subject: Re: New Care Manager Hi Nathalie, Thank you for your kind message, Maxine has been attached in this email. = She can be reached at our office by phone (514) 907- 5065 or = alternatively by email at msilverman@homecareassistance.com. To confirm, = this Thursday and Saturday are both cancelled. Have a wonderful day! Corrina On Tue, May 1, 2018 at 10:14 AM, Gang wrote: Hi Corrina, First congratulation into returning to school for your Master`s = degree, I wish you the best in your new endeavours. I wanted to let you know that I am taking my mother in law to the = country from Thursday to Monday of next week. You had confirm that = Hannah is coming today and cancel Thursday, since Saturday we will be to = the country, I am cancelling Saturday May 5th to respect the 48 hrs = cancelation policy. Would it be possible to email me the email address of Maxime to keep = in our records. Once again, on behalf of the Gang family, we wish you the best! Nathalie From: Corrina Masson Sent: Tuesday, April 24, 2018 3:13 PM To: the.gangs Cc: Maxine Silverman Subject: New Care Manager Good afternoon James and Nathalie, I wanted to let you know that I will be resigning from my position at = Home Care Assistance as I will be returning to school to complete my = Master's degree. Our care manager Maxine will be taking over as the care = manager. I have attached her in this email along with some information = on her. If you have any questions, please do not hesitate to give me a call. = It has been a pleasure working with your family and I wish you all the = best. -- Corrina Masson B.S.W Care Manager Home Care Assistance (Montréal