--Apple-Mail=_D65150DB-1A78-4A65-A9C3-560735643D69 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Thank you Timothy. I will share with the family and get back to you. One question that = would be helpful to explore: I am wondering, given the amount being provided to the agency for = coordination, if they would consider paying the time and a half to = maintain the current team. The agency is paid over 2K per week for = coordination alone..Is there is the ability to provide customers with = discounts for coordination costs equivalent to the time and a half, once = a team is established. It could support your staff retention as well- as = staff are the one=E2=80=99s providing the direct support everyday. With thanks, Kelly > On Aug 22, 2023, at 3:25 PM, Timothy Thomas wrote: >=20 > Hi Kelly, >=20 > As you discussed with Maria earlier today we need to modify the = schedule and introduce a new member to your care team. The current = schedule contains overtime which we can no longer support. >=20 > Foluke currently works 47.5 hours per week > Ngozi currently works 46 hours per week.=20 >=20 > Rest assured that we have talented caregivers available to join the = rotation. Should you wish to avoid the addition of another team member, = we will need to begin charging you 13.5 hours of OT per week. That will = result in an additional $256.50 charge per week. >=20 > Best regards, > Tim >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > --Apple-Mail=_D65150DB-1A78-4A65-A9C3-560735643D69 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Thank you = Timothy. I will share with the family and get back to = you. One question that would be helpful to = explore: I am wondering, given the amount being = provided to the agency for coordination, if they would consider paying = the time and a half to maintain the current team. The agency is paid = over 2K per week for coordination alone..Is there is the ability to = provide customers with discounts for coordination costs equivalent to = the time and a half, once a team is established. It could support your = staff retention as well- as staff are the one=E2=80=99s providing the = direct support everyday. With = thanks, Kelly On Aug 22, 2023, at 3:25 PM, Timothy Thomas = <tt@thekey.com> wrote: Hi = Kelly, As you discussed with Maria earlier today = we need to modify the schedule and introduce a new member to your care = team. The current schedule contains overtime which we can no longer = support. Foluke currently works 47.5 hours per = week Ngozi currently works 46 hours per = week. Rest assured that we have talented = caregivers available to join the rotation. Should you wish to = avoid the addition of another team member, we will need to begin = charging you 13.5 hours of OT per week. That will result in an = additional $256.50 charge per = week