--0000000000008120d905e5d2b0b5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good, Tim. I have a call right now and then I=E2=80=99ll give you a = call shortly after within the next hour. On Tue, Aug 9, 2022 at 12:48 PM Timothy Thomas wrote: > Thanks Isabelle. I=E2=80=99d like to proceed with Vancouver asap as we ne= ed to > merge after hours with calgary and winnipeg. Can you give me a call this > afternoon to discuss the script. I have a few questions. > > Montreal can wait until 9/12 > > Thanks. > > On Tue, Aug 9, 2022 at 9:03 AM Isabelle La wrote: > >> Hi Tim, >> >> Thanks for the response. I think if you can give a script post-rebrand o= f >> 9/12, we can make sure we have that recording ready to go live on that >> date. >> >> Since some Canadian offices that are already on 8x8 currently have custo= m >> scripts, I can work with them directly to make the changes per your >> approved Canadian Standard script and update their call routing but keep >> the old branding until 9/12. For the offices that haven=E2=80=99t gone l= ive with >> 8x8 yet, totally up to you if you=E2=80=99d like to onboard them onto 8x= 8 before >> 9/12 or after 9/12 officially but if before 9/12, I would only suggest t= hat >> the script be in line with the same Canadian Standard script you are goi= ng >> to send me and the only difference if we go live before 9/12 is that we >> call it =E2=80=9CHome Care Assistance=E2=80=9D instead of =E2=80=9CThe K= ey=E2=80=9D >> >> Let me know what works best for you. As a recap, Oakville/Waterloo, >> Calgary, Toronto and Winnipeg are already on 8x8. For Vancouver and >> Montreal, they=E2=80=99re not yet on 8x8 so you can make the call to onb= oard before >> or after 9/12 for them. >> >> On Tue, Aug 9, 2022 at 6:29 AM Timothy Thomas wrote: >> >>> Hi Isabelle, >>> >>> Yes that makes sense for after hours / frax. >>> >>> Our timeline on the rebrand nationwide is September 12th. I know we=E2= =80=99re >>> looking to role out 8x8 in certain markets before then so would you pre= fer >>> to wait or simply rerecord prior to rebrand date? >>> >>> Thanks >>> Tim >>> >>> >>> On Fri, Aug 5, 2022 at 6:57 PM Isabelle La wrote: >>> >>>> Great point, thanks Gabrielle. >>>> >>>> Tim - please confirm if you are okay to set up all Canadian offices >>>> with this template for their After Hour calls. If so, please let me kn= ow if >>>> you want this enacted now or if we want to wait and do this site-by-si= te or >>>> in stages. I'm available to assist in what's best for your team and al= so if >>>> you feel like you'd like to speak about it more, we can set aside a me= eting >>>> time to discuss. Thanks! >>>> >>>> On Fri, Aug 5, 2022 at 3:51 PM Gabrielle Wolfe >>>> wrote: >>>> >>>>> Hi Isabelle! >>>>> >>>>> In order to eventually onboard to Frax for intakes, we should set an >>>>> after hours IVR. It should mimic the on-hours IVR but point to whate= ver >>>>> after hours solution each office is using. When t