--0000000000009c150d06090b08d5 Content-Type: text/plain; charset="UTF-8" Tuesday 5:29 PM CT Toronto client called from (647) 201-0674 they were upset and said they had been on hold for 20 minutes, when I asked if I could place them on hold for a brief moment while I reached out. Had no way to enter CC as we have no access to the office. Called OC listed for them and received the answering machine. CL said they were supposed to have a CG show up over 20 minutes ago, name is Shammy. --Nicholas M. -- AJ Williams Lead Client Support Specialist ashley.williams@thekey.com [image: TheKey] --0000000000009c150d06090b08d5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tuesday 5:29 PM CT Toronto client called = from (647) 201-0674 they were upset and said they had been on hold for 20 m= inutes, when I asked if I could place them on hold for a brief moment while= I reached out. Had no way to enter CC as we have no access to the office. = Called OC listed for them and received the answering machine. CL said they = were supposed to have a CG show up over 20 minutes ago, name is Shammy. --N= icholas M. -- AJ Williams Lead Client Supp= ort Specialist ashley.williams@theke= y.com --0000000000009c150d06090b08d5--