----==_mimepart_67b4cca0bddbe_1d03f7fd364c2f0124252af Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hey Timon, So sorry, but one last thing I noticed when going to close= this ticket out. =C2=A0Looks like the contract says we are to bill $39/h= r but we have been billing $40/hr. Do we have anything in writing= that the client agreed to the $40/hr? Or do we just need to have the bil= ling team credit his account and adjust the bill rate moving forward? = Thanks! DeAnna Brown ltci@thekey.com Long Term Care Insurance Custo= mer Service - (855)-205-8007 Long Term Care Insurance Fax - (813) 693-562= 5 Billing@thekey.com 866-226-1702 = = On Tue, 18 Feb at 12:53 PM , DeAnna Brown wrote: = = Thanks so much Timon!=C2=A0 = = Have a great day!=C2=A0 = DeAnna Brown = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-22= 6-1702 = = = = On Tue, 18 Feb at 10:55 AM , Timon Page wrote:= = Hi DeAnna = = POA documentation is now uploaded. = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = On Tue, Feb 18, 2025 at 9:32=E2=80=AFAM DeAnna Brown w= rote: = = = = = Good Morning, = = I see that a new PAF was uploaded in Clearcare last week but upon review= ing, it appears we have the exact same issue that I stated in my email on= February 7th.=C2=A0 = = The signature on the PAF is Michael's, but Charles' account information = is listed. We will need a new PAF with Charles' signature, or we will nee= d Michael's payment information. Alternatively, if Michael is authorized = to sign on behalf of Charle's finances, we need proof, either with POA do= cuments or if he is on the account, we could obtain a voided check showin= g he is listed on the account.=C2=A0=C2=A0 = =C2=A0 = = Thank you for your immediate attention to this matter. = = DeAnna Brown = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-22= 6-1702 = = = = On Fri, 14 Feb at 11:47 AM , Jeannie Ortiz wrote: = Hi Timon, = = DeAnna is out, and I am following up on her behalf. Is there any luck wo= rth getting this?=C2=A0 =C2=A0=C2=A0=C2=A0 = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 ----==_mimepart_67b4cca0bddbe_1d03f7fd364c2f0124252af Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hey Timon, So sorry, but one last thing I noticed when going to clo= se this ticket out. =C2=A0Looks like the contract says we are to bill $39= /hr but we have been billing $40/hr. Do we have anything in writing that the client agreed to= the $40/hr? Or do we just