--000000000000671a49061ea00e35 Content-Type: multipart/alternative; boundary="000000000000671a49061ea00e34" --000000000000671a49061ea00e34 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much. It was successfully transferred. *Wendy Loper DSW, LPN* *Gestionnaire des Soins* *Client Success Manager* 514-907-5065 TheKey.ca [image: TheKey] On Wed, Jul 31, 2024 at 9:24=E2=80=AFAM Timothy Thomas wrot= e: > It has been re sent. > > On Tue, Jul 30, 2024 at 4:52=E2=80=AFPM Wendy Loper > wrote: > >> Hi, >> >> >> I had to reset my auto deposit e transfer because my account is new. >> >> >> Can you please select to re-send the notification and it will then >> automatically go through. Because it is by e transfer you will see that = it >> was not deposited. >> >> Please let me know when you re send. >> >> Thank you. >> >> >> >> *Wendy Loper DSW, LPN* >> >> >> *Gestionnaire des Soins* >> >> *Client Success Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Tue, Jul 30, 2024 at 3:30=E2=80=AFPM Girlie Gorospe-Nitafan > gnitafan@thekey.com> wrote: >> >>> Hi Wendy, >>> >>> The e-transfer was completed earlier today. Please check to confirm tha= t >>> the funds were deposited to your new bank account. >>> >>> >>> Thank you. >>> >>> You may also reach out to our HR Service Center *@ 888-874-8088 >>> OR HRSERVICECENTER@THEKEY.COM * >>> >>> Best, >>> >>> *Gee Gorospe-Nitafan * >>> Sr. Payroll Manager >>> * Please note my email has changed: * >>> gnitafan@thekey.com >>> 408-769-6590 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Mon, Jul 29, 2024 at 4:49=E2=80=AFPM Wendy Loper >>> wrote: >>> >>>> Hello, >>>> >>>> Does the information below not indicate that the funds could not have >>>> been transferred because the account is closed? >>>> Scotia Bank has already informed me that the funds were not delivered. >>>> How is this not adequate proof? >>>> >>>> I was informed that I would be e tranfered as soon as proof was >>>> received. The information below clearly indicates that. Furthermore, >>>> I advised accounting immediatley after the account was closed and >>>> provided my new banking information. The information below even provid= es >>>> the date of closure. I do not understand why there would be a penalty >>>> charge of $35.00. Changing banking information is a fairly common >>>> occurance. My mortgage was up for re newal and we re morgaged with ano= ther >>>> banking institution hence the closure. >>>> >>>> >>>> Please advise. >>>> >>>> Thank you, >>>> >>>> >>>> *Wendy Loper DSW, LPN* >>>> >>>> >>>> *Gestionnaire des Soins* >>>> >>>> *Client Success Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Seale, Taylor >>>> Date: Mon, Jul 29, 2024 at 4:17=E2=80=AFPM >>>> Subject: RE: [External] Bank notification of direct deposit refusal to >>>> old account >>>> To: Wendy Loper , >>>> marc-anthony.