--000000000000b875da060c685b8a Content-Type: text/plain; charset="UTF-8" Hi Michelle, I just received a call from Ethen's grandmother Shirley indicating that she was contacted by you because their payment was rejected. We used to bill Terry (Ethen father)'s credit card. Ethen's father was previously the contact person but he passed away unexpectedly and I updated the file right away to indicate that they are on monthly billing and paying by cheque. I was told that this is the way to do it but it seems that this was missed from the billing team that this was changed - I let Kristy and Chakra know on Saturday that this had changed as well. Should I have done something different to better communicate this? I thought VersaPay updated overnight but maybe not for this type of change? Your help is appreciated. Thank you for your help on this. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] --000000000000b875da060c685b8a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Michelle, I just=C2=A0received=C2=A0a call = from Ethen's grandmother Shirley indicating that she was contacted by y= ou because=C2=A0their payment was rejected. We used to bill Terry (Ethen fa= ther)'s credit card. Ethen's father was previously the contact pers= on but he passed away unexpectedly and I updated the file right away to ind= icate that they are on monthly billing and paying by cheque.=C2=A0 =C2=A0 I was told that th= is is the way to do it but it seems that this was missed from the billing t= eam that this was changed - I let Kristy and Chakra know on Saturday that t= his had changed as well. Should I have done something different to better communicate = this? I thought VersaPay updated overnight but maybe not for this type of c= hange? Your help is appreciated.=C2=A0 Thank=C2=A0you for your help on this.=C2=A0 T= hank you, Shawntel Sousa, LPN = Client S= uccess Manager = Direct: 403-305-6588 Calgary Office: 40= 3-301-3777 Vancouver Office: 778-279-3634 TheKey.ca <img alt=3D"TheKey" src=3D"https://lh6.googleusercontent= .com/rTha7lVj1zNlmZMSXaCksDxaRDuy65yEVMUqnhEfFkKKIO2moutOIiSazXD-AKxQv9x6LX= kzLslNuxdudxTx2A9Y5iZA0V1wRUjPvHW7TeAvAka9OXbnIQ6LCKeNmgiJxqKfjCShzG5kYAPlL= 6Nv1c4" width=3D"176" height