This is a multipart message in MIME format. ------=_NextPart_000_052D_01DAB7FE.BDA89850 Content-Type: multipart/alternative; boundary="----=_NextPart_001_052E_01DAB7FE.BDA89850" ------=_NextPart_001_052E_01DAB7FE.BDA89850 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Forwarding these to legal although I don=E2=80=99t see anything here = that supports their not paying the reduced amount we offered, which is = really an act of faith on our part. Expecting GCs to memorize and/or = recognize name brands is not realistic, not should we take the hit if = they washed a coat that was in the hamper.=20 =20 Tammi Have they responded to our demand letter? =20 From: Cheryl Cartwright =20 Sent: Tuesday, June 4, 2024 6:00 AM To: Timothy Thomas ; Michelle Hudgins = ; Elizabeth Clark Subject: Janet Young Correspondence =20 Good Morning, =20 These emails were sent to me this morning. The thing about it all is, = why was the coat in the wash in the first place? The caregiver stands by = this story and says she in no way went hunting through closets looking = for items to wash. The mother has dementia. It is very possible she took = the coat out of her closet and put it in the wash. Far more likely than = a caregiver going through bagged closest items and washing something = randomly.=20 =20 In any event, I will leave this with you.=20 =20 Cheryl=20 ------=_NextPart_001_052E_01DAB7FE.BDA89850 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Forwarding these to legal although I = don=E2=80=99t see anything here that supports their not paying the = reduced amount we offered, which is really an act of faith on our part. = Expecting GCs to memorize and/or recognize name brands is not realistic, = not should we take the hit if they washed a coat that was in the hamper. = Tammi Have they responded = to our demand letter? From: = Cheryl Cartwright <ccartwright@thekey.com> Sent: = Tuesday, June 4, 2024 6:00 AM To: Timothy Thomas = <tt@thekey.com>; Michelle Hudgins = <michelle.hudgins@thekey.com>; Elizabeth Clark = <eclark@thekey.com> Subject: Janet Young = Correspondence Good = Morning, These emails were sent to me this morning. The thing = about it all is, why was the coat in the wash in the first place? The = caregiver stands by this story and says she in no way went hunting = through closets looking for items to wash. The mother has dementia. It = is very possi