--000000000000b7207c060ce20424 Content-Type: multipart/alternative; boundary="000000000000b7207b060ce20423" --000000000000b7207b060ce20423 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Legal Team, Long thread below. Basically we are unable to fully reconcile the account due to missing information stemming from system and staff change overs earlier this year. My suggestion was to advise the client of waiver of all open balances and have them sign a release. Below however you can see they are wanting to do a full accounting of their own before they will accept our offer. Please advise as to what you=E2=80=99d suggest for next steps. Thanks, *From:* Timothy Thomas *Sent:* Tuesday, December 19, 2023 12:58 PM *To:* Laszlo Kovacs *Subject:* Fwd: Anne Kober Care - Accounting Errors Hi Las, I think it's best that your team / legal take over at this stage. Thoughts? ---------- Forwarded message --------- From: *Sharon Speirs* Date: Tue, Dec 19, 2023 at 1:45=E2=80=AFPM Subject: Re: Anne Kober Care - Accounting Errors To: Cc: Dennis Fancy , Laszlo Kovacs , Timothy Thomas , Vanja Bezdrob , Vashon Palloo Morning I did send a note to Joe as he did not answer my call but his other daughter called me instead. She is not comfortable calling it over as this is her mother=E2=80=99s estate and she wants to fully understand what has h= appened and where the account is at. I did share that despite her request to =E2=80= =9Cstop=E2=80=9D the payments of the cheques it was out of our control but if necessary they would be refunded. I also shared there is no late interest charges applied to the account. She still wants everything she has asked for and then will be in touch with regard to our offer. Please forward the information you have gotten together for her as I told her it would be there today or tomorrow Sorry but I tried Sharon *Sharon, Speirs* Canadian Staffing Manager 778 279 3634 *TheKey.ca* [image: Image removed by sender. TheKey] On Mon, Dec 18, 2023 at 3:11=E2=80=AFPM wrote: Hi Sharon, Yes, you can let Joe know that we are calling the account free once the 4 cheques are cashed and applied. Unfortunately, any checks that have been mailed will be cashed. They go directly to a lockbox, and we cannot stop them once they are sent. I don=E2= =80=99t know how that should be handled other than maybe telling them that these had already been mailed once we received the daughter=E2=80=99s email and w= e cannot keep them from being cashed. They may be willing to let those go since we are forgiving the rest. The only other option I have is to refund once they have cleared. Thanks, *Lisa Barker* Manager, Accounts Receivable lisa.barker@thekey.com [image: Image removed by sender. TheKey] *From:* Sharon Speirs *Sent:* Monday, December 18, 2023 1:19 PM *To:* Vashon Palloo *Cc:* Timothy Thomas ; Laszlo Kovacs ; lisa.barker@thekey.com; Dennis Fancy ; Vanja Bezdrob *Subject:* Re: Anne Kober Care - Accounting Errors Can I just let Joe know