This is a multipart message in MIME format. ------=_NextPart_000_029A_01D9FD1B.A26AC1B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_029B_01D9FD1B.A26AC1B0" ------=_NextPart_001_029B_01D9FD1B.A26AC1B0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Have we tasked Brian or Daniel to execute this in Quickbooks? From: Timothy Thomas Sent: Wednesday, October 11, 2023 9:53 AM To: Lisa Sbardi Cc: eclark@thekey.com; Kristy Poyner Subject: Re: Fw: Facture/Invoice 43105 Home Care Assistance = Montréal / Soins à Domicile Hi Lisa, We've decided to write off the remaining balance which was roughly $900. = Your account balance is now at zero. Please let me know if you need anything from us. Thanks, Tim On Wed, Oct 11, 2023 at 12:47â¯PM Lisa Sbardi = > wrote: HI Yes I speak english so she can ask any questions she has in english. As for credits, they are not to be subtracted at the bottom under sub = total. A credit needs to be done on it's own with explainations. Untill we receive individual credits for each invoices with a dispute, = the original invoices won't be paid Merci / Thank You Je suis présentement au télé-travail, mais au bureau les = lundi, mercredi et vendredi VEUILLEZ ME RÃPONDRE DIRECTEMENT à MON COURRIEL. Lisa Sbardi CIUSSS Centre-Ouest-De-Ile-De-Mtl Agente Admin - Comptes Payables Benny Farm- 3iem Ãtage 514-484-7878 x63049 _____ From: eclark@thekey.com > Sent: September 7, 2023 9:08 AM To: Lisa Sbardi > Cc: 'Timothy Thomas' >; 'Kristy = Poyner' > Subject: RE: Fw: Facture/Invoice 43105 Home Care Assistance = Montréal / Soins à Domicile Avertissement automatisé : Ce courriel provient de l'extérieur = de votre organisation. Ne cliquez pas sur les liens et les pièces = jointes si vous ne reconnaissez pas l'expéditeur. Hello Lisa- Itâs nice to meet you via email, thank you for reaching out. = Kristy is our manager and can help get this resolved for you however we = do not speak/read French. Would you be so kind as to re-state the below = for us in English so we can help? Je ne comprends pas pourquoi vous indiquer une balance a payer s'il y = avait un crédit #45042 Si vous avez a nous refacturer une facture a part doit être = faites. On ne peut pas accepter un tel de facture. Je ne comprends pas ce qui a changé mais depuis que notre CIUSSS = demande des services de votre agence on n'a jamais eu tellement de = problèmes avec la facturations et crédits Thank you! Kind regards- Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey Office|Cell : 619-822-4855 eclark@thekey.com TheKey.com From: Timothy Thomas > Sent: Tuesday, September 5, 2023 12:09 PM To: Lisa Sbardi > Cc: Elizabeth Clark > Subject: