Issue: Some WellSky users are unable to login or experiencing degraded performance.

From
TheKey Communications <communications@thekey.com>
To
Company All <companyall@thekey.com>
Date
Tue, 11 Mar 2025 12:29:39 -0700
Folder
INBOX
--000000000000d6e0ef0630161c7c Content-Type: multipart/alternative; boundary="000000000000d6e0ee0630161c7b" --000000000000d6e0ee0630161c7b Content-Type: text/plain; charset="UTF-8" [image: image] Issue: Some WellSky users are unable to login or experiencing degraded performance Hello team, Issue Summary: We regret to inform you that WellSky is currently experiencing degraded performance. As a result, users may encounter issues with the site not functioning as expected. Our IT team has promptly escalated the issue to the vendor and is actively monitoring the situation. Rest assured, the vendor is working diligently to resolve the issue as quickly as possible. We will provide updates as soon as they become available. Requested Action: If you are experiencing this issue please open a ticket with the IT Help Desk. You can do so by emailing ITSupport@TheKey.com or calling +1 (888) 838-1955. Reporting your issue helps us track the impact and ensures you receive direct updates. IT TheKey [image: Instagram] [image: Facebook] [image: LinkedIn] TheKey https://thekey.com/ --000000000000d6e0ee0630161c7b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @media only screen { .gmail-purZT-AhqUyc-II5mzb { width: 100%; } .gmail-purZT-AhqUyc-II5mzb .gmail-purZT-AhqUyc-II5mzb { width: 100%; } } @media only screen and (min-width: 480px) { .gmail-pSzOP-AhqUyc-II5mzb { width: 66.6667%; } .gmail-pSzOP-AhqUyc-II5mzb .gmail-pSzOP-AhqUyc-II5mzb { width: 100%; } .gmail-pSzOP-AhqUyc-qWD73c { width: 100%; } .gmail-pSzOP-AhqUyc-qWD73c .gmail-pSzOP-AhqUyc-II5mzb { width: 66.6667%; = } .gmail-pSzOP-AhqUyc-qWD73c .gmail-pSzOP-AhqUyc-qWD73c { width: 100%; } } @media only screen and (min-width: 768px) { .gmail-hJDwNd-AhqUyc-II5mzb { width: 33.3333%; } .gmail-hJDwNd-AhqUyc-II5mzb .gmail-hJDwNd-AhqUyc-II5mzb { width: 100%; } .gmail-hJDwNd-AhqUyc-uQSCkd { width: 100%; } .gmail-hJDwNd-AhqUyc-uQSCkd .gmail-hJDwNd-AhqUyc-II5mzb { width: 33.3333%= ; } .gmail-hJDwNd-AhqUyc-uQSCkd .gmail-hJDwNd-AhqUyc-uQSCkd { width: 100%; } } @media only screen and (max-width: 479px) { .gmail-L6cTce-purZT { display: none; } } @media only screen and (min-width: 480px) and (max-width: 7= 67px) { .gmail-L6cTce-pSzOP { display: none; } } @media only screen and (max-width: 767px) { .gmail-yaqOZd { padding-bottom: 0px; padding-top: 0px; } } @media only screen and (max-width: 767px) { .gmail-fHaL6b { text-align: center; } } @media only screen and (min-width: 768px) { .gmail-wqqOZe { display: inline-table; } } @media only screen and (max-width: 767px) { .gmail-OjCsFc { padding-top: 1.5rem; } .gmail-wHaque { padding-bottom: 1.5rem; } } @media only screen and (max-width: 767px) { .gmail-dmUFtb { padding-top: 0.5rem; } } @media only screen and (max-width: 767px) { .gmail-g5GTcb { padding-bottom: 0.5rem; } } <= td width=3D"1

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