--Apple-Mail-68EE2D80-8B4F-4070-9F3D-6A17BA325B09 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi everyone, I wanted to respond to you all before the long weekend to ensure some clarit= y on the situation. I have been trying to contact Sven for weeks to get Step= hania on the program to no success. Finally this week George was able to pro= vide me with the contact info for the person who has replaced him while he i= s away. She was lovely and efficient. I emailed her all the documents for St= ephania on Tuesday and have made her start date Monday June 17.=20 It is difficult for us to be able to give the credit retroactively since we h= ave already paid Stephania for the past 2 weeks and we are unsure how long i= t will take for them to pay her. Given what happened with Chantale we have t= o protect our employees as well.=20 I am sorry for this ongoing confusion. Cheque emploi is quite a difficult pr= ogram to manage and my team and I are trying our hardest given the limitatio= ns.=20 I am out of town until Tuesday but please feel free to email me or contact m= y supervisor Timothy at 514-907-5065.=20 If the lady replacing Sven did for some reason not receive the documents the= n please pass along my email so I can resend it (the emails are quite long a= nd it is always a possibility that it was spelt incorrectly).=20 Have a great weekend, Maxine Sent from my iPhone > On Jun 21, 2019, at 6:23 AM, Ron Vitale wrote: >=20 > Hello Maxine, > I realize you emailed me back to talk a few weeks ago but I simply dropped= the ball on calling you back. My call at the time was to discuss the trans= ition of assistance for my parents from Chantale to Stefania and some of my o= bservations I had after spending a week in Montreal at my parents. I would l= ike to carve some time to discuss but at this time there is a more urgent ma= tter to address which again is related to invoicing. > =20 > Over the past two weeks we have not received the credit from the CLSC, we i= nquired with the CLSC only to find out that HOME CARE has not provided the d= ocumentation of the transition and cannot allocate the funds to Stefania unt= il HOME CARE provides the proper documentation.=20 > =20 > Our question, is this accurate? If so why are we paying an extra 206.25$ p= er week for something we are told you and your team have not provided. We s= poke to several people at the CLSC and told that they asked for the document= s for you or your team and the response was that the invoices were sent so t= hey cannot be changed and the family will have to pay the difference out of p= ocket. > =20 > We are surprised to hear the response and very frustrated with the situati= on. We met with you and you let us know that you are our advocate and will a= dvise/work with us, I am not sure if there is a step we missed in the proces= s and all of this is a misunderstanding but unfortunately regardless of this= situation no one approached us or let us know th