------=_Part_20500_1949630751.1423856130044 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable [Inline image URL : https://c.na9.content.force.com/servlet/servlet.ImageSe= rver?id=3D015E00000046drB&oid=3D00DE0000000Hruf] =09 =09 =09=A0 =09 =09 =09 =09 =09 =09 =09 =09=A0 =09Hello Timothy, =09=A0 =09Thanks very much for your time on the phone this afternoon, we discussed= how you are unable to connect your client, John Simms, to the contact, Mon= ique Forse. She was entered into the system but then disappeared, and so wh= en you try to enter her again, the system tells you there is a duplicate pr= ofile, yet the profile is unavailable in the system. I have reported this t= o the engineers and they are looking into it. I will follow up with you as = I hear back from them and let you know when this has been fully resolved. H= ave a great day! =09=A0 =09Thank you, =09=A0 =09Brittany =09ClearCare Customer Support =09 =09 =09 =09 =09 =09 =09 =09=A0 =09 =09 =09=A0 =09 =09 =09=A0 =09 =09 =A0ref:_00DE0Hruf._500E0IHhHL:ref ------=_Part_20500_1949630751.1423856130044 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit p{margin-top:0px; margin-bottom:0px;} Hello Timothy, Thanks very much for your time on the phone this afternoon, we discussed how you are unable to connect your client, John Simms, to the contact, Monique Forse. She was entered into the system but then disappeared, and so when you try to enter her again, the system tells you there is a duplicate profile, yet the profile is unavailable in the system. I have reported this to the engineers and they are looking into it. I will follow up with you as I hear back from them and let you know when this has been fully resolved. Have a great day! Thank you, Brittany ClearCare Customer Support ref:_00DE0Hruf._500E0IHhHL:ref ------=_Part_20500_1949630751.1423856130044--