----==_mimepart_66c60cca4779b_2313fb264893a541269626 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please take a look at ticket #923821 raised by 158217 Jackson Ng (ngai_ch= ris@hotmail.com). Hi Tim, Can you please process the below refund= ? Client Name: Jackson Ng NetSuite ID: 158217 Location: Oakville V= ersapay Transaction Numbers:=C2=A07RL1HRIC36J4=C2=A0 Payment Dates: 5/15= /24 Refund Amount: $864.00 to TD Canada Trust PAD 4680 E-transfer email= address: ngai_chris@hotmail.com E-Transfer Phone number: N/A Security = Question if needed:=C2=A0N/A Security Answer if Needed: N/A Reason for = refund: Unapplied Payment 624902. No open invoices or money owed. Tha= nks, Lisa Barker On Tue, 20 Aug at 4:55 PM , 158217 Jackson Ng= wrote:=C2=A0 Hi Marc, =C2=A0 After the refu= nd was processed can you re-run 2024 statement for my file to prepare 202= 4 Income Tax? Thanks=C2=A0 Have a nice evening. CN -=C2=A0Sent= from my iPhone On Aug 20, 2024, at 4:53=E2=80=AFPM, Marc Atkinso= n wrote: =EF=BB=BF Hi Chris, T= hank you for confirming. Please allow 3 to 7 business days for the E-tran= sfer refund to be completed. If you need any further assistance or do= cumentation, please let us know. Thank you! Regards, Marc Atk= inson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM= EST Monday-Friday On Tue, 20 Aug at 4:49 PM , 158217 Jackson Ng wrote:=C2=A0 Thank you Mark for your prompt reply, gr= eatly=C2=A0 appreciated. As for the refund please use e-transfer, ou= r account was set as auto-deposited there is no need for any security que= stion/answer. =C2=A0My email address is=C2=A0 =C2=A0 =C2=A0 =C2=A0ngai_c= hris@hotmail.com=C2=A0 Once again thank you for your speedy reply, ho= pefully CRA will leave us alone. CN -=C2=A0Sent from my iPhone = On Aug 20, 2024, at 4:32=E2=80=AFPM, Marc Atkinson wrote: =EF=BB=BF Hi Chris, As discussed, please find the att= ached 2023 and 2024 billing account statements. Please let us know if you= have any questions or concerns regarding the reporting of payments. = Also, it has come to our attention that a duplicate/unneeded payment was = made by you on 5/15/24 for $864.00. You will notice this as an unapplied = payment on the 2024 statement. Please advise on how you would like to rec= eive a refund. We have two options for refund processing: 1. We can d= o an E-transfer if you would kindly confirm the email address to send it = to. Also, if a security question and an answer to that question will be n= eeded, please supply those as well. 2. We can mail a paper check whic= h would take approximately 3 to 4 weeks for you to receive. If you choose= this route, please let us know who to make the check out to and where to= mail it to. Thank you! Regards, Marc Atkinson Billing Help = Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday = ----==_mimepart_66c60cca4779b_2313fb264893a541269626 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printabl