--000000000000c1b35a060297a4c4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Maria, We recently shared 10 opportunities for service improvement based on analysis of Medallia qualitative data the Service Team completed - Service Opportunity Themes . We are taking an action-oriented approach to identify champions in identifying paths to improving service associated with these opportunities with clear targets for 30-60-90 day wins =E2=80=93 beginning this month (Au= gust). Your leadership team nominated you specifically as a champion and expert who we should partner with for one of these pillars: *Strong Care Plans.* We are asking for your commitment to help support as part of a small cohort working on this theme. Involvement will include a brief weekly meeting and helping to develop a scalable short term solution to make positive progress on your specific opportunity. Your cohort group will consist of working with other team members across the company from different regions. Your group will become the spokesperson to help teach the learnings of this very important company initiative that will lead into developing company training programs. Your experience and guidance will become a valuable resource for others. Please keep a lookout for calendar invites to be sent. We are excited to work with you and look forward to our collaboration together. Thank you --=20 Aileen Ruffin Head of Service Quality Please note my email has changed: aruffin@thekey.com Direct: (408) 669-5645 TheKey.com [image: TheKey] --000000000000c1b35a060297a4c4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Maria,=C2=A0 We recently shared 10 opportunities for service improvement based= on analysis of Medallia qualitative data the Service Team completed -=C2= =A0 Service Opportunity Themes . We are taking an action-oriented approach to identify champions in ident= ifying paths to improving service associated with these opportunities with = clear targets for 30-60-90 day wins =E2=80=93 beginning this month (August)= . = Your leadershi= p team nominated you specifically as a champion and expert who we should pa= rtner with for one of these pillars:=C2=A0 Strong Care Plans. We are asking for your commitment to help support = as part of a small cohort working on this theme. Involvement will include a= brief weekly meeting and helping to develop a scalable short term solution= to make positive progress on your specific opportunity.=C2=A0 </sp