--0000000000000587e80621370841 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the reminder, I have sent the email to the Chicago team. Diane On Tue, Sep 3, 2024 at 7:56=E2=80=AFAM Timothy Thomas wrote= : > Good morning! > > I hope you all enjoyed your long weekends. As a reminder. From today > onwards, our local offices will take over handling all client and > caregiver calls during business hours. This shift is part of our ongoing > effort to strengthen connections and enhance service for our clients and > caregivers. > > What to Expect: > > - > > Call Routing: Calls will be directed to the local office in two ring > groups: > - > > Option 2: Calls from existing clients > - > > Option 3: Calls from caregivers > - > > Missed Calls: If a call is missed, it will be directed to a voicemail > box. An email will be sent to everyone in the ring group notifying you= of > the missed call. Please note that missed calls will be automatically > deleted from the voicemail box after the email is sent. > > Tips for a Smooth Transition: > > - > > 8x8 Setup: Make sure your phones are active on the 8x8 system and your > status is set to "Available." > - > > Response Time: Aim to answer calls within 3 rings. > - > > Email Follow-Up: Respond promptly to the emails regarding missed calls > that you can action. > > HERE > > is is is the Standard Operating Procedure (SOP) to guide you through the > new process: > > If you have any questions or need assistance please let me know, > Thanks! > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --0000000000000587e80621370841 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the=C2=A0reminder,=C2=A0 I have sent the ema= il to the Chicago team. Diane On Tue, Sep 3, 2024 = at 7:56=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Good morning! I hope you all enjoyed your long weekends. As a reminder. F= rom today onwards,=C2=A0 our local offices will take = over handling all client and caregiver calls during business hours. This sh= ift is part of our ongoing effort to strengthen connections and enhance ser= vice for our clients and caregivers. What to Expect: Call Routing: Calls will be directed to the local office in two ring grou= ps: <p dir=3D"ltr" style=3D"line-height:1.656;margin= -top:0pt;margin-bottom:0pt" role=3D"presen