--00000000000045daee062160428b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I think that would be great. I believe that the system is set up to accept postal codes as well as zip codes, so I don't expect that to be an issue. There may be a technical issue with the way your phones are set up. All of our call volume runs through inContact instead of the 8x8 ring groups, so utilizing the contact center will require some of the process changes that we went through switching from 8x8 to inContact in the US. We will definitely need some training/information for the contact center to effectively back up the offices. Who should I connect with to get the ball rolling? Is there someone currently in charge of intake for all of Canada or is it office specific? Thanks, Jeff On Wed, Sep 4, 2024 at 11:19=E2=80=AFAM Timothy Thomas wrot= e: > Hi Jeff, > > I'd like to get Canada set up with the call center acting as a backup to > our intake team. Are you able to assist with that? > > My only concern is that we don't use Zip codes here in Canada, we use > Postal codes. There's also some nuances here that might be worth discussi= ng > / training your team on. > > Let me know what you think > Thanks > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --00000000000045daee062160428b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I think that would be great. I believe that the system is = set up to accept postal codes as well as zip codes, so I don't expect t= hat to be an issue. There may be a technical=C2=A0issue with the way your p= hones are set up. All of our call volume runs through inContact instead of = the 8x8 ring groups, so utilizing the contact center will require some of t= he process changes that we went through switching from 8x8 to inContact in = the US.=C2=A0 We will definitely need some training/info= rmation for the contact center to effectively back up the offices. Who should I connect with to get the ball rolling? Is ther= e someone currently in charge of intake for all of Canada or is it office s= pecific? Thanks, Jeff On Wed, Sep 4= , 2024 at 11:19=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Hi Jeff, I'd like = to get Canada set up with the call center acting as a backup to our intake = team. Are you able to assist with that? My only co= ncern is that we don't use Zip codes here in Canada, we use Postal code= s. There's also some nuances here that might be worth discussing / trai= ning=C2=A0your team on. Let me=C2=A0know what you = think Thanks -- Tim Thomas = Head of Midwest & Canada Divisions |=C2=A0= TheKey Mobile: 514.591.9387 --00000000000045daee062160428b--